Customer Value Agreement Mgr
Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?Wagner Equipment Co.
offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence.
We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.
Benefits include:
Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year
8 company paid holidays Medical, dental, and vision insurance Life and AD&D Insurance Retirement Plans -401K and Roth 401K , eligible employees can receive a company contribution up to 7% Tuition Reimbursement Employee Assistance Program (EAP) CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
Additional Benefits include:
Unum Supplemental life Insurance, Aflac Critical Illness
Accidental Insurance, ID WatchDog and discounted employee phone plans.
The Customer Value Agreement Manager is responsible for the performance of our contract administrators and the financial health of our preventative maintenance service agreement business in a manner that reflects the company's vision of working as One Professional Team.
This manager will create data visualizations, analyze trends, and advise senior leaders on the status of quoted/active/expired contracts.
Pay range:
$64,000.
00 - $88,400.
00 AnnuallyPay is dependent upon education & experience.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Oversee CVA enrollment process Analysis of contract performance ensuring financial health on existing contracts Manages contract balance sheets and provides necessary documentation for tax and audit purposes ensuring balance sheet and profit & loss statement accounting is accurate Manage a team of contract administrators Builds standard work processes related to contract administration and trains the organization on these processes Creation of monthly reports on contract performance to inform service leadership on performance Manages requests for administrative materials Manages DBS data interface and data validation Ensures deferred and electronic invoicing is complete monthly Reviews work orders for proper contract billing Reports TM&R financial statement monthly Supports Equipment Management staff to ensure maintenance and repair work orders are opened on time with correct information Collaborates with service teams to ensure work order data is accurate for contracts Other duties as assigned by manager Supervisory
Responsibilities:
Hire, train, direct, and develop staff Provide regular performance feedback and conduct annual performance reviews for team of contract admins Required Education and
Experience:
High School Diploma or GED Some College or Trade School Preferred Some leadership experience preferred 3-5 years accounting or project finance experience 3-5 years administrative/clerical experience Physical Demands & Competencies:
Standing, walking, talking, sitting, use of hands & hearing Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills Safety & Product Knowledge Intermediate knowledge of Microsoft Word, Outlook, PowerPoint, and Excel Intermediate knowledge of DBS Travel Requirements:
10- 25%Work Environment:
Noise:
Quiet Indoors Other Duties:
Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
Requirements are representative of minimum levels of knowledge, skills and/or abilities.
To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.
Wagner Equipment Co.
is an EEO/AA/Veterans/Disabled employer.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Administration Auditing Billing Communication Data Entry Electronic Billing Estimated Salary: $20 to $28 per hour based on qualifications.
offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence.
We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.
Benefits include:
Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year
8 company paid holidays Medical, dental, and vision insurance Life and AD&D Insurance Retirement Plans -401K and Roth 401K , eligible employees can receive a company contribution up to 7% Tuition Reimbursement Employee Assistance Program (EAP) CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
Additional Benefits include:
Unum Supplemental life Insurance, Aflac Critical Illness
Accidental Insurance, ID WatchDog and discounted employee phone plans.
The Customer Value Agreement Manager is responsible for the performance of our contract administrators and the financial health of our preventative maintenance service agreement business in a manner that reflects the company's vision of working as One Professional Team.
This manager will create data visualizations, analyze trends, and advise senior leaders on the status of quoted/active/expired contracts.
Pay range:
$64,000.
00 - $88,400.
00 AnnuallyPay is dependent upon education & experience.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Oversee CVA enrollment process Analysis of contract performance ensuring financial health on existing contracts Manages contract balance sheets and provides necessary documentation for tax and audit purposes ensuring balance sheet and profit & loss statement accounting is accurate Manage a team of contract administrators Builds standard work processes related to contract administration and trains the organization on these processes Creation of monthly reports on contract performance to inform service leadership on performance Manages requests for administrative materials Manages DBS data interface and data validation Ensures deferred and electronic invoicing is complete monthly Reviews work orders for proper contract billing Reports TM&R financial statement monthly Supports Equipment Management staff to ensure maintenance and repair work orders are opened on time with correct information Collaborates with service teams to ensure work order data is accurate for contracts Other duties as assigned by manager Supervisory
Responsibilities:
Hire, train, direct, and develop staff Provide regular performance feedback and conduct annual performance reviews for team of contract admins Required Education and
Experience:
High School Diploma or GED Some College or Trade School Preferred Some leadership experience preferred 3-5 years accounting or project finance experience 3-5 years administrative/clerical experience Physical Demands & Competencies:
Standing, walking, talking, sitting, use of hands & hearing Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills Safety & Product Knowledge Intermediate knowledge of Microsoft Word, Outlook, PowerPoint, and Excel Intermediate knowledge of DBS Travel Requirements:
10- 25%Work Environment:
Noise:
Quiet Indoors Other Duties:
Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
Requirements are representative of minimum levels of knowledge, skills and/or abilities.
To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.
Wagner Equipment Co.
is an EEO/AA/Veterans/Disabled employer.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Administration Auditing Billing Communication Data Entry Electronic Billing Estimated Salary: $20 to $28 per hour based on qualifications.
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