Specialty Clinic Assistant (Administrative Assistant II)
University of Colorado Anschutz Medical CampusDepartment:
School of Dental MedicineJob Title:
Specialty Clinic Assistant (Administrative Assistant II)Position:
#00211930 - Requisition:
#30117Job
Summary:
This position serves as a first point of contact for the School of Dental Medicine clinics, departments, and units as a knowledgeable individual in understanding each clinic's operations and expertise, its workforce, and the SDM patient population.
This position will also be responsible for supporting the School of Dental Medicine in a variety of assigned office administrative tasks (i.
e.
addressing patient follow-up and inquiries, records management, data entry, etc.
) and various requests made by SDM department/clinic administrators, central administrative leadership, and immediate supervisor.
This position is responsible for supporting the SDM clinic operations and serving as a knowledgeable individual in helping the SDM workforce community and patient population in navigating locations and people.
Key
Responsibilities:
Phone Operator Representative (90%) Serves as a point of contact/liaison for patients and community constituents that contact the school via phone, email or other means of contact.
Greets, checks in, and acts as a receptionist for patients of SDM visitors.
Provides back-up support to the Information Desk and serves as in-person contact for those that enter and leave the School of Dental Medicine, when needed.
Fields phone and patient-facing inquiries to appropriate clinics, units, and departments (i.
e.
pages staff, students, faculty or residents and documents messages) using telecom and computer business applications (i.
e.
, Axium, office 365, TEAMs, zoom).
Supports SDM clinic patient follow-ups and completes patient intake questionnaires.
Exercise professionalism, respect, and confidentiality when responding to inquiries.
SDM Administrative Support (10%) Completes various administrative responsibilities (i.
e.
meeting minutes and committee notes, data-entry, spreadsheet creation, presentation drafting/editing, electronic filing organization) as needed and assigned by SDM clinic, department, and administrative leadership.
Maintains organization and retrieval of paper files and office storage including storage, purging, etc.
Provide administrative support to SDM units and departments with patient follow-up and outreach (i.
e.
, patient(s) returned mail, patient missed calls and messages, clinic patient outreach needs).
Why Join Us:
The University of Colorado School of Dental Medicine is nationally recognized for the quality of its educational programs, its interdisciplinary research and its excellent clinical care programs that contribute to the health and well-being of many of Colorado's most underserved citizens.
We are invested in creating career pathways, learning and development opportunities, and developing people infrastructures to support the workforce.
The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off - vacation, sick, and holidays and more.
To see what benefits are available, please visit:
https:
//www.
cu.
edu/employee-services/benefits-wellness.
/>Diversity and Equity:
The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty, and administrative staff.
The university strives to promote a culture of inclusiveness, respect, communication and understanding.
We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ
community and all veterans.
The University of Colorado is committed to diversity and equality in education and employment.
Qualifications:
Please make sure to include the following in your resume:
job title, duties, months and years employed, and average hours per week worked as minimum experience is calculated on a 40 hour/week basisMinimum
Qualifications:
Two (2) years of general clerical or administrative assistance.
Substitution:
Appropriate education will substitute for the required experience on a year-for-year basis.
Special Necessary Qualification:
Bilingual (Spanish).
Colorado law requires that candidates for state government jobs be residents of Colorado at the time of application.
Applicants must meet minimum qualifications at the time of hire.
Condition of Employment:
Must be willing and able to effectively communicate and translate information for Spanish-speaking patients and visitors on the first-floor reception/information desk.
This role should be able to understand Spanish-speaking patient needs and provide clear information and direction to these patients in Spanish.
Preferred
Qualifications:
Experience using a multi-line phone system.
Knowledge, Skills, and Abilities:
Excellent customer service skills Excellent computer skills Excellent communication skills both verbally and written Knowledge of principles and processes for providing customer and personal services.
Ability to efficiently organize, multi-task, and prioritize duties and tasks Strong interpersonal and customer service skills with the ability to establish rapport with persons of diverse backgrounds which also includes working with students, staff, faculty, and patients within an academic medical environment.
Ability to interpret complex rules, regulations, policies, procedures, and guidelines.
Must possess a professional demeanor and demonstrated problem-solving skills.
Ability to manage multiple tasks and work independently with minimal supervision.
Detail oriented, self-motivated, a fast learner and possess excellent time management, organizational, written and verbal communication skills.
Ability to take direction and use independent judgment to coordinate various tasks and meet deadlines.
Ability to handle sensitive matters that require discretion and confidentiality.
How to Apply:
For full consideration, please submit the following document(s):
A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position Curriculum vitae / Resume Three to five professional references including name, address, phone number (mobile number if appropriate), and email address Questions should be directed to:
Sean McBride, email protected Screening of Applications Begins:
Immediately and continues until August 17th, 2023.
Anticipated Pay Range:
The starting hiring range for this position has been established as $3,160 - $3,666 per month ($37,924 - 43,992) per yearThe above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.
This position is eligible for overtime compensation.
Your total compensation goes beyond the number on your paycheck.
The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.
Total Compensation Calculator:
http:
//www.
cu.
edu/node/153125 />ADA Statement:
The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process.
To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at email protected .
Background Check Statement:
The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors.
To assist in achieving that goal, we conduct background investigations for all prospective employees.
Vaccination Statement:
CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases.
If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively.
In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.
The University of Colorado seeks individuals with demonstrated commitment to creating an inclusive learning and working environment.
We value the ability to engage effectively with students, faculty, and staff of diverse backgrounds.
Recommended Skills Attention To Detail Communication Confidentiality Curiosity Customer Service Editing Estimated Salary: $20 to $28 per hour based on qualifications.
School of Dental MedicineJob Title:
Specialty Clinic Assistant (Administrative Assistant II)Position:
#00211930 - Requisition:
#30117Job
Summary:
This position serves as a first point of contact for the School of Dental Medicine clinics, departments, and units as a knowledgeable individual in understanding each clinic's operations and expertise, its workforce, and the SDM patient population.
This position will also be responsible for supporting the School of Dental Medicine in a variety of assigned office administrative tasks (i.
e.
addressing patient follow-up and inquiries, records management, data entry, etc.
) and various requests made by SDM department/clinic administrators, central administrative leadership, and immediate supervisor.
This position is responsible for supporting the SDM clinic operations and serving as a knowledgeable individual in helping the SDM workforce community and patient population in navigating locations and people.
Key
Responsibilities:
Phone Operator Representative (90%) Serves as a point of contact/liaison for patients and community constituents that contact the school via phone, email or other means of contact.
Greets, checks in, and acts as a receptionist for patients of SDM visitors.
Provides back-up support to the Information Desk and serves as in-person contact for those that enter and leave the School of Dental Medicine, when needed.
Fields phone and patient-facing inquiries to appropriate clinics, units, and departments (i.
e.
pages staff, students, faculty or residents and documents messages) using telecom and computer business applications (i.
e.
, Axium, office 365, TEAMs, zoom).
Supports SDM clinic patient follow-ups and completes patient intake questionnaires.
Exercise professionalism, respect, and confidentiality when responding to inquiries.
SDM Administrative Support (10%) Completes various administrative responsibilities (i.
e.
meeting minutes and committee notes, data-entry, spreadsheet creation, presentation drafting/editing, electronic filing organization) as needed and assigned by SDM clinic, department, and administrative leadership.
Maintains organization and retrieval of paper files and office storage including storage, purging, etc.
Provide administrative support to SDM units and departments with patient follow-up and outreach (i.
e.
, patient(s) returned mail, patient missed calls and messages, clinic patient outreach needs).
Why Join Us:
The University of Colorado School of Dental Medicine is nationally recognized for the quality of its educational programs, its interdisciplinary research and its excellent clinical care programs that contribute to the health and well-being of many of Colorado's most underserved citizens.
We are invested in creating career pathways, learning and development opportunities, and developing people infrastructures to support the workforce.
The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off - vacation, sick, and holidays and more.
To see what benefits are available, please visit:
https:
//www.
cu.
edu/employee-services/benefits-wellness.
/>Diversity and Equity:
The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty, and administrative staff.
The university strives to promote a culture of inclusiveness, respect, communication and understanding.
We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ
community and all veterans.
The University of Colorado is committed to diversity and equality in education and employment.
Qualifications:
Please make sure to include the following in your resume:
job title, duties, months and years employed, and average hours per week worked as minimum experience is calculated on a 40 hour/week basisMinimum
Qualifications:
Two (2) years of general clerical or administrative assistance.
Substitution:
Appropriate education will substitute for the required experience on a year-for-year basis.
Special Necessary Qualification:
Bilingual (Spanish).
Colorado law requires that candidates for state government jobs be residents of Colorado at the time of application.
Applicants must meet minimum qualifications at the time of hire.
Condition of Employment:
Must be willing and able to effectively communicate and translate information for Spanish-speaking patients and visitors on the first-floor reception/information desk.
This role should be able to understand Spanish-speaking patient needs and provide clear information and direction to these patients in Spanish.
Preferred
Qualifications:
Experience using a multi-line phone system.
Knowledge, Skills, and Abilities:
Excellent customer service skills Excellent computer skills Excellent communication skills both verbally and written Knowledge of principles and processes for providing customer and personal services.
Ability to efficiently organize, multi-task, and prioritize duties and tasks Strong interpersonal and customer service skills with the ability to establish rapport with persons of diverse backgrounds which also includes working with students, staff, faculty, and patients within an academic medical environment.
Ability to interpret complex rules, regulations, policies, procedures, and guidelines.
Must possess a professional demeanor and demonstrated problem-solving skills.
Ability to manage multiple tasks and work independently with minimal supervision.
Detail oriented, self-motivated, a fast learner and possess excellent time management, organizational, written and verbal communication skills.
Ability to take direction and use independent judgment to coordinate various tasks and meet deadlines.
Ability to handle sensitive matters that require discretion and confidentiality.
How to Apply:
For full consideration, please submit the following document(s):
A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position Curriculum vitae / Resume Three to five professional references including name, address, phone number (mobile number if appropriate), and email address Questions should be directed to:
Sean McBride, email protected Screening of Applications Begins:
Immediately and continues until August 17th, 2023.
Anticipated Pay Range:
The starting hiring range for this position has been established as $3,160 - $3,666 per month ($37,924 - 43,992) per yearThe above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.
This position is eligible for overtime compensation.
Your total compensation goes beyond the number on your paycheck.
The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.
Total Compensation Calculator:
http:
//www.
cu.
edu/node/153125 />ADA Statement:
The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process.
To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at email protected .
Background Check Statement:
The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors.
To assist in achieving that goal, we conduct background investigations for all prospective employees.
Vaccination Statement:
CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases.
If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively.
In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.
The University of Colorado seeks individuals with demonstrated commitment to creating an inclusive learning and working environment.
We value the ability to engage effectively with students, faculty, and staff of diverse backgrounds.
Recommended Skills Attention To Detail Communication Confidentiality Curiosity Customer Service Editing Estimated Salary: $20 to $28 per hour based on qualifications.
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