Digital Communications Administrator - Open Rank
University of Colorado Anschutz Medical CampusDepartment:
Communication Shared Services Job Title:
Communication Professional Open Rank Senior Professional - Program Manager, Digital Communications AdministratorWorking Title:
Digital Communications Administrator - Open RankPosition #:
00813099- Requisition #:
30721Job
Summary:
The University of Colorado School of Medicine seeks a full-time Digital Communications Administrator.
This new position will lead and support the CU School of Medicine Communications team with strategic email communications and marketing.
The Administrator will manage, support, and train the CU School of Medicine's user base of email communicators and event managers on the CU eComm platform.
The Administrator will integrate communications best practices with technology capabilities to help communicators and event managers achieve results with eComm.
The Administrator will become an expert on Salesforce, Marketing Cloud, and Cvent applications and will provide support to the CU School of Medicine's account holders.
Learn more about eComm at www.
cu.
edu/ecomm.
The role requires exceptional attention to detail and versatile mix of technical and creative skills across communications, marketing, business operations, and database management.
Leveraging eComm to serve internal and external users with digital communications best practices is a critical part of the position.
The Administrator will be a contributing member of the CU School of Medicine communications team supporting the goals of the Dean's Office.
This growing team connects, strengthens, and shares communications between the school and its departments, divisions, and centers, with members of our community.
eComm Platform - Technical Expert Serves as the CU School of Medicine technical lead for Salesforce, Marketing Cloud, and Cvent applications in the CU eComm platform.
Provides tactical and operational expertise for eComm users.
Understands all aspects of the eComm platform, including developing user guidelines for the CU School of Medicine users and adhering to CU Anschutz mass email communications policy.
Understands FERPA, HIPAA, CAN-SPAM, and other relevant federal and state legislation and university policies.
Applies and enforces these guidelines in daily work and with eComm users.
eComm Platform - User Support Provides timely support and assistance on Salesforce, Marketing Cloud, and Cvent applications to CU School of Medicine eComm users, in coordination with the CU Anschutz communications team.
Conducts discovery sessions with prospective eComm users to identify business requirements and facilitates new user training and onboarding.
Provides user support that addresses the use of eComm applications (Salesforce, Marketing Cloud, Cvent).
When issues are not resolvable, escalating issues to the CU Anschutz communications team according to its programmatic process.
Trains users on email marketing best practices, such as email design and layouts, information hierarchy, and data-driven content.
Reviews and approves events in Cvent to align with correct integration settings, campus brand standards, and financial configurations.
Trains users on event promotion and registration best practices.
Offers customer service that is prompt, accurate, and courteous.
Creates documentation on eComm structure, governance, and best practices.
Compile and generate content for regular updates to eComm users.
Work Location:
Hybrid - This position is a hybrid in-person and work-from-home model, and it requires excellent project management abilities in a fast-paced environment.
Why Join Us:
The University of Colorado Anschutz Medical Campus is a world-class medical destination at the forefront of transformative science, medicine, education and patient care.
The campus encompasses the University of Colorado health professional schools, more than 60 centers and institutes, and two nationally ranked independent hospitals - UCHealth University of Colorado Hospital and Children's Hospital Colorado - that treat more than two million adult and pediatric patients each year.
Innovative, interconnected and highly collaborative, the University of Colorado Anschutz Medical Campus delivers life-changing treatments, patient care and professional training and conducts world-renowned research fueled by over $650 million in research grants.
For more information, visit www.
cuanschutz.
edu.
The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off - vacation, sick, and holidays and more.
To see what benefits are available, please visit:
https:
//www.
cu.
edu/employee-services/benefits-wellness.
/>Diversity and Equity:
The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff.
The university strives to promote a culture of inclusiveness, respect, communication and understanding.
We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ
community and all veterans.
The University of Colorado is committed to diversity and equality in education and employment.
Qualifications:
Minimum
Qualifications:
Senior Professional Level:
Bachelor's degree in Communications, Marketing, Business, Information Technology or related field from an accredited institution of higher education, or equivalent professional experience (professional experience may be substituted for the educational requirement on a year-for-year basis).
Two (2) years of experience in a communications support or digital marketing position or similar role.
Principal Professional Level:
Bachelor's degree in Communications, Marketing, Business, Information Technology or related field from an accredited institution of higher education, or equivalent professional experience (professional experience may be substituted for the educational requirement on a year-for-year basis).
Three (3) years of experience in a communications support or digital marketing position or similar role.
Program Manager Level:
Bachelor's degree in Communications, Marketing, Business, Information Technology or related field from an accredited institution of higher education, or equivalent professional experience (professional experience may be substituted for the educational requirement on a year-for-year basis).
Four (4) years of experience in a communications support or digital marketing position or similar role.
Preferred
Qualifications:
Academic and/or professional background in communications, marketing, design, database administration, information technology, or organizational management.
More than three years of experience in a communications support or digital marketing position or similar role.
Experience with email marketing applications in general, and Salesforce and Marketing Cloud in particular.
Active Marketing Cloud Email Specialist certification or willingness to obtain within the first three months of employment.
Experience with event registration/management applications in general, and Cvent in particular.
Active Cvent Event Specialist certification or willingness to obtain within the first six months of employment.
Professional experience in higher education, research, or health care industries is a plus.
Knowledge, Skills and Abilities:
Ability to learn and apply new technologies, especially in a large organizational and academic setting.
Knowledge of digital and email marketing best practices.
Knowledge of data and database support.
Knowledge of event website and registration best practices.
Knowledge of business intelligence tools, principles, and best practices.
Ability to troubleshoot issues within applications.
Ability to support multiple projects simultaneously, prioritize competing demands and stakeholders, and produce high-quality work on deadline.
Strong project management skills including organization, attention to detail, conflict resolution, and a team mentality.
Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal.
Analytical and problem-solving skills, including the ability to examine and summarize data and trends to resolve issues and produce results.
Creative skills, including the ability to ask questions, generate new ideas, experiment, make observations, and develop connections between disparate concepts.
Critical thinking skills, including the ability to identify problems, questions, and assumptions; establish significance; and understand logical connections between ideas.
Excellent communication and interpersonal skills.
Ability to translate and explain technical concepts and vocabulary in common terms to non-technical audiences.
Ability to work with confidential data and handle sensitive projects with discretion.
A positive attitude, collaborative spirit, and growth mindset.
How to Apply:
For full consideration, please submit the following document(s):
A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position Curriculum vitae / Resume Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address Questions should be directed to:
email protected Screening of Applications Begins:
Immediately and continues until position is filled.
Anticipated Pay Range:
The starting salary range (or hiring range) for this position has been established as:
Senior Professional:
$54,254 - $69,012Principal Professional:
$52,393 - $79,353Program Manager:
$65,105 - $82,814 The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.
This position may be eligible for overtime compensation, depending on the level.
Your total compensation goes beyond the number on your paycheck.
The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.
Total Compensation Calculator:
http:
//www.
cu.
edu/node/153125 />ADA Statement:
The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process.
To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at email protected .
Background Check Statement:
The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors.
To assist in achieving that goal, we conduct background investigations for all prospective employees.
Vaccination Statement:
CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases.
If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively.
In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.
Recommended Skills Attention To Detail Business Intelligence Business Requirements Communication Conflict Resolution Critical Thinking Estimated Salary: $20 to $28 per hour based on qualifications.
Communication Shared Services Job Title:
Communication Professional Open Rank Senior Professional - Program Manager, Digital Communications AdministratorWorking Title:
Digital Communications Administrator - Open RankPosition #:
00813099- Requisition #:
30721Job
Summary:
The University of Colorado School of Medicine seeks a full-time Digital Communications Administrator.
This new position will lead and support the CU School of Medicine Communications team with strategic email communications and marketing.
The Administrator will manage, support, and train the CU School of Medicine's user base of email communicators and event managers on the CU eComm platform.
The Administrator will integrate communications best practices with technology capabilities to help communicators and event managers achieve results with eComm.
The Administrator will become an expert on Salesforce, Marketing Cloud, and Cvent applications and will provide support to the CU School of Medicine's account holders.
Learn more about eComm at www.
cu.
edu/ecomm.
The role requires exceptional attention to detail and versatile mix of technical and creative skills across communications, marketing, business operations, and database management.
Leveraging eComm to serve internal and external users with digital communications best practices is a critical part of the position.
The Administrator will be a contributing member of the CU School of Medicine communications team supporting the goals of the Dean's Office.
This growing team connects, strengthens, and shares communications between the school and its departments, divisions, and centers, with members of our community.
eComm Platform - Technical Expert Serves as the CU School of Medicine technical lead for Salesforce, Marketing Cloud, and Cvent applications in the CU eComm platform.
Provides tactical and operational expertise for eComm users.
Understands all aspects of the eComm platform, including developing user guidelines for the CU School of Medicine users and adhering to CU Anschutz mass email communications policy.
Understands FERPA, HIPAA, CAN-SPAM, and other relevant federal and state legislation and university policies.
Applies and enforces these guidelines in daily work and with eComm users.
eComm Platform - User Support Provides timely support and assistance on Salesforce, Marketing Cloud, and Cvent applications to CU School of Medicine eComm users, in coordination with the CU Anschutz communications team.
Conducts discovery sessions with prospective eComm users to identify business requirements and facilitates new user training and onboarding.
Provides user support that addresses the use of eComm applications (Salesforce, Marketing Cloud, Cvent).
When issues are not resolvable, escalating issues to the CU Anschutz communications team according to its programmatic process.
Trains users on email marketing best practices, such as email design and layouts, information hierarchy, and data-driven content.
Reviews and approves events in Cvent to align with correct integration settings, campus brand standards, and financial configurations.
Trains users on event promotion and registration best practices.
Offers customer service that is prompt, accurate, and courteous.
Creates documentation on eComm structure, governance, and best practices.
Compile and generate content for regular updates to eComm users.
Work Location:
Hybrid - This position is a hybrid in-person and work-from-home model, and it requires excellent project management abilities in a fast-paced environment.
Why Join Us:
The University of Colorado Anschutz Medical Campus is a world-class medical destination at the forefront of transformative science, medicine, education and patient care.
The campus encompasses the University of Colorado health professional schools, more than 60 centers and institutes, and two nationally ranked independent hospitals - UCHealth University of Colorado Hospital and Children's Hospital Colorado - that treat more than two million adult and pediatric patients each year.
Innovative, interconnected and highly collaborative, the University of Colorado Anschutz Medical Campus delivers life-changing treatments, patient care and professional training and conducts world-renowned research fueled by over $650 million in research grants.
For more information, visit www.
cuanschutz.
edu.
The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off - vacation, sick, and holidays and more.
To see what benefits are available, please visit:
https:
//www.
cu.
edu/employee-services/benefits-wellness.
/>Diversity and Equity:
The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff.
The university strives to promote a culture of inclusiveness, respect, communication and understanding.
We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ
community and all veterans.
The University of Colorado is committed to diversity and equality in education and employment.
Qualifications:
Minimum
Qualifications:
Senior Professional Level:
Bachelor's degree in Communications, Marketing, Business, Information Technology or related field from an accredited institution of higher education, or equivalent professional experience (professional experience may be substituted for the educational requirement on a year-for-year basis).
Two (2) years of experience in a communications support or digital marketing position or similar role.
Principal Professional Level:
Bachelor's degree in Communications, Marketing, Business, Information Technology or related field from an accredited institution of higher education, or equivalent professional experience (professional experience may be substituted for the educational requirement on a year-for-year basis).
Three (3) years of experience in a communications support or digital marketing position or similar role.
Program Manager Level:
Bachelor's degree in Communications, Marketing, Business, Information Technology or related field from an accredited institution of higher education, or equivalent professional experience (professional experience may be substituted for the educational requirement on a year-for-year basis).
Four (4) years of experience in a communications support or digital marketing position or similar role.
Preferred
Qualifications:
Academic and/or professional background in communications, marketing, design, database administration, information technology, or organizational management.
More than three years of experience in a communications support or digital marketing position or similar role.
Experience with email marketing applications in general, and Salesforce and Marketing Cloud in particular.
Active Marketing Cloud Email Specialist certification or willingness to obtain within the first three months of employment.
Experience with event registration/management applications in general, and Cvent in particular.
Active Cvent Event Specialist certification or willingness to obtain within the first six months of employment.
Professional experience in higher education, research, or health care industries is a plus.
Knowledge, Skills and Abilities:
Ability to learn and apply new technologies, especially in a large organizational and academic setting.
Knowledge of digital and email marketing best practices.
Knowledge of data and database support.
Knowledge of event website and registration best practices.
Knowledge of business intelligence tools, principles, and best practices.
Ability to troubleshoot issues within applications.
Ability to support multiple projects simultaneously, prioritize competing demands and stakeholders, and produce high-quality work on deadline.
Strong project management skills including organization, attention to detail, conflict resolution, and a team mentality.
Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal.
Analytical and problem-solving skills, including the ability to examine and summarize data and trends to resolve issues and produce results.
Creative skills, including the ability to ask questions, generate new ideas, experiment, make observations, and develop connections between disparate concepts.
Critical thinking skills, including the ability to identify problems, questions, and assumptions; establish significance; and understand logical connections between ideas.
Excellent communication and interpersonal skills.
Ability to translate and explain technical concepts and vocabulary in common terms to non-technical audiences.
Ability to work with confidential data and handle sensitive projects with discretion.
A positive attitude, collaborative spirit, and growth mindset.
How to Apply:
For full consideration, please submit the following document(s):
A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position Curriculum vitae / Resume Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address Questions should be directed to:
email protected Screening of Applications Begins:
Immediately and continues until position is filled.
Anticipated Pay Range:
The starting salary range (or hiring range) for this position has been established as:
Senior Professional:
$54,254 - $69,012Principal Professional:
$52,393 - $79,353Program Manager:
$65,105 - $82,814 The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.
This position may be eligible for overtime compensation, depending on the level.
Your total compensation goes beyond the number on your paycheck.
The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.
Total Compensation Calculator:
http:
//www.
cu.
edu/node/153125 />ADA Statement:
The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process.
To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at email protected .
Background Check Statement:
The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors.
To assist in achieving that goal, we conduct background investigations for all prospective employees.
Vaccination Statement:
CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases.
If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively.
In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.
Recommended Skills Attention To Detail Business Intelligence Business Requirements Communication Conflict Resolution Critical Thinking Estimated Salary: $20 to $28 per hour based on qualifications.
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