IT Specialist

Company Name:
Raytheon
IT Specialist Job Description: Raytheon is seeking Sr. Customer Service Help Desk Technicians that will support IT, an enterprise
information technology
O&M program in Aurora, CO. Provides a variety of technical support to customers through telephone and e-mail communications and walk-ins. Responsibilities include: Coordination of incident/problem solving efforts between customers and remote site personnel, software support, and investigation and analysis of product problems Solves desktop incidents/problems related to information systems hardware, operating systems, and configuration Troubleshoots and conducts research to facilitate customer/user productivity Coordinates referrals to appropriate technical, professional, or service personnel for appropriate service, repairs, training, and follow up Required Skills: Must have a High School diploma or equivalent and 4 years of experience. Must have experience in a customer call center or customer service in an IT environment Experience using Microsoft Word, Excel, and Outlook Must be willing to work different shifts if required Must become 8570 Certified within 6 months of start date Must have a current and active TS/SCI security clearance Desired Skills: Experience in a
computer
support help desk Experience troubleshooting user profiles Experience restoring backup files Experience installing, troubleshooting, and repairing computer hardware and software Experience installing, troubleshooting, and repairing computer peripherals Raytheon is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. Raytheon Intelligence, Information and
services
(IIS) provides a full range of ISR, navigation, weather, cybersecurity, training, logistics, mission support and engineering solutions for the intelligence
community
, government and commercial customers. IIS, which operates at nearly 500 sites in 80 countries, is headquartered in Dulles, VA. and generated $5.5 billion in 2012 revenues. Raytheon is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. will technical desktop software or BACH_a33d1a BETS_ARC_Setter files MYK62683JR

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