Customer Care Representative - E-Mail/Live Chat (#)

Company Name:
24-7 Intouch
Location - Denver, CO
Application Deadline - ASAP
Terms of Contract - Full Time & Part Time
Rate of Pay -Starting at $12.00/HR plus Health/Vision/Dental Benefits & Employee Pricing Retail Discount
____________________________________________________________________
GROW YOUR CAREER IN OUR CONTACT CENTERS OF EXCELLENCE!
24-7 Intouch Contact Centers is one of the industry''s fastest growing companies and we are expanding our team! We are currently accepting applications forE-Mail & Live Chat- Inbound Customer Service Representatives to work with our new retail services client.
WE OFFER:
Flexible schedules
Industry leading benefits
Excellent advancement opportunities
Friendly work environment
RESPONSIBILITIES:
Receive and respond to inbound e-mail and live chats; gather and verify required information
Actively listen to the customer, taking their request for product or services.
Develop/present customer service solutions and/or suggest additional items, cross sell, up sell
Provide information to the customer and place appropriate notes in system indicating exactly what action was taken or needs to be taken
Ensure proper security procedures are followed on all e-commerce customer interactions
Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer
Learn and retain a thorough working knowledge of all existing and new products and services
QUALIFICATIONS:
High school diploma or equivalent required
Some University or Post-secondary Education preferred
Must have at least six months customer service experience, live chat experience, and sales experience
Past retail or direct sales experience will be considered an asset
Excellent written communication skills - using proper grammar with smooth flow
Ability to listen attentively and to use information provided by customers to tailor responses and actions to meet the customers'' specific needs
Strong customer service, analytical and decision making skills
Ability to work in a fast-paced, hectic, changing environment
Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
Strong personal computer usage and Internet proficiency skills
Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
Ability to perform basic mathematical functions
Ability to type 35 wpm minimum with accuracy
Must successfully pass a background check if required.
Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
Please note, only applicants selected for an interview will be contacted.

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