Sr Account Executive-Account Management

Company Name:
Kaiser Permanente
Under indirect supervision, will represent professionally KP in the community, market to existing employers groups in order to achieve forecasted membership goals. The Sr Account Manager is accountable for continuously improving our business relationships w// our customers and key stakeholders to optimize the growth potential in each account. Achieve & sustain the optimal business position in a group. Optimize potential for sustainable growth & achieving margin requirements. Provide strategic & business direction & context. Assisting in hiring, assessing, coach & developing staff. Provide operational management. Achieve revenue, membership & margin goals by business line. Establish& maintain a mutually beneficial business relationship. Maintains knowledge of policies & procedures & performs in accordance w// applicable regulatory requirements, external laws & accreditation standards as they relate to Sales & Marketing. Makes members/patients & their needs a primary focus of one's actions; develops & sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, & needs. Builds rapport & cooperative relationship w/ members/patients. Considers how actions or plans will affect members; responds quickly to meet member/patient needs & resolves problems. Maintains & supports a culture of compliance, ethics & integrity. Maintains knowledge of policies & procedures & performs in accordance w/ the Principles of Responsibilities & applicable regulatory requirements, external laws & accreditation standards. Appropriately reports observed fraud or abuse.
Essential Functions:
- Communicate goals & strategies to the team clearly & persuasively.
- Actively participate in membership projections & goals.
- Anticipate key business, marketplace & competitor dynamics & develop & implement strategies that ensure growth& mitigate adverse risk.
- Build external relationships w/ key channels to understand the market & our position in order to recommend & influence KP strategies.
- Hire the right people & provide consistent orientation.
- Coach & develop staff.
- Create & maintain a positive, empowering work environment.
- Develop career plans.
- Recognizes achievement & creates growth opportunities for deserving direct reports.
- Understands & models the competencies of a superior Account Management professional.
- Be accountable for the financial viability of your business unit.
- Establish & monitor organizational/business performance metrics & act when needed.
- Create, challenge & recommend changes in policies & procedures to achieve customer & KP goals.
- Continuously improve tools, technology, & processes to optimize Account Management effectiveness.
- Create & maintain links across different functional departments to meet customer needs.
- Actively participate in planning & implementing shared services initiatives.
- Ensures department compliance w/ regulatory requirements.
- Provides change leadership & develops new marketing opportunities & strategies to support membership growth & retention.
- In addition to defined technical requirements, accountable for consistently demonstrating service behaviors & principles defined by the KP Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives.
- Also accountable for consistently demonstrating the knowledge, skills, abilities, & behaviors necessary to provide superior & culturally sensitive service to each other, to our members, & to purchasers, contracted providers &vendors.
Basic Qualifications:
- Minimum five (5) years of experience in Account Management & marketing functions, including experience that highlights facilitation, team development, analytical skills,& writing skills, w/ a minimum of two (2) years as a successful AM required.
- Bachelor's degree OR four (4) years of experience in a directly related field.
- High School Diploma or General Education Development (GED) required.
License, Certification, Registration
- N/A
Additional Requirements:
- N/A
Preferred Qualifications:
- Management experience.
- Master's degree preferred.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.