Business Systems Support Analyst Sr

Company Name:
Kaiser Permanente
The scope of the Business Systems Implementation and Support Analyst family includes production support and development/ implementation responsibilities. Production support work is focused on maintaining/supporting the day-to-day existing functionality/ programs/applications. Work includes responding to end user/client problems/issues/requests within the application/system, supporting connectivity and interfacing issues with ancillary systems, and researching/ remediation of potential legal/patient safety issues. Development work involves implementing new functionality/programs/applications to support a business need. The process is typically project-based and involves all aspects of the project life cycle from inception to implementation. Projects range from small enhancement configuration changes to large scale implementations of vendor programs/ applications and work includes the ongoing support/ maintenance of the new functionality/programs/applications. Position includes: analytical research and critical thinking, reviewing/ analyzing vendor release notes for technical fixes and enhancements, recommending/designing/developing solutions, performing financial analysis and estimating requirements, analyzing efficiencies, performing configuration changes, conducting/supporting functional testing, debugging/ troubleshooting, reviewing and writing technical documentation, configuring/ deploying the program/ application/system update for implementation and ongoing maintenance.
Essential Functions:
- Supports/maintains day-to-day existing functionality/programs/applications including ancillary systems support and performs intermediate to advanced system analysis and troubleshooting to resolve end-user/clients issues, technical problems and potential legal/patient safety issues.
- Performs intermediate to advanced system analysis and troubleshooting to implement new functionality/programs/applications for medical/financial operations understanding complete end-to-end system integration.
- Researches, configures, tests and implements complex new functionality/programs/applications to support a business need. Works with the test team throughout the development and implementation life-cycle.
- Mentors other technical analysts on troubleshooting issues of intermediate to advanced complexity and creating system design solutions.
- Performs financial analysis for cost/budget impacts related to new functionality/ programs/applications.
- Performs intermediate to advanced system analysis to analyze/research software vendor release notes (fixes and enhancements), newly submitted ideas, project changes, etc. and identifies/recommends specific system build configuration or work flow changes required.
- Creates thorough system design and build documentation.
- Performs all duties with minimal to no oversight.
- Collaborates with Medical Operations, Medical Groups, Vendor(s), National and Regional teams, KPIT and other internal KP departments.
- Performs advanced analysis using databases and data reporting tools.
- Grows expertise to support end to end data flow and Kaiser Revenue cycle processes.
- Perform other duties as assigned.
Qualifications:
Basic Qualifications:
Experience
- Minimum four (4) years of work experience in healthcare administration, science, engineering, education, information technology, business, a health care profession, or information resource management.
- Minimum two (2) years of work experience on at least one (1) Epic modules performing build, implementations, and Epic code upgrade involvement.
- Equivalent experience in other Information Systems performing build, implementations, and code upgrade involvement other than Epic may be considered.
Education
- Bachelor's degree in health care administration, science, technology, business, a health care profession, or information resource management OR four (4) years of experience in a directly related field.
- High School Diploma or General Education Development (GED) required.
License, Certification, Registration
- N/A
Additional Requirements:
- Proficiency with Microsoft Office Suite required.
- Excellent written, verbal and interpersonal communication skills required.
- Strong customer service skills required.
- Strong analytical, troubleshooting, and research skills.
- May fill at a higher level depending on qualifications.
Preferred Qualifications:
- Minimum two (2) years of work experience on at least one (1) Epic modules performing build, implementations, and Epic code upgrade involvement.
- Equivalent experience in other Information Systems performing build, implementations, and code upgrade involvement other than Epic may be considered in some type of medical record system preferred.
- Proficiency or certification strongly preferred in at least one (1) Epic module.
- May consider non-Epic information systems proficiency or certifications as a substitute.
- Will need to obtain at least one proficiency or certification within six (6) months of attend on the job Epic training.
- Demonstrated working knowledge of medical terminology.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.

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