Clinical Care Coordinator II

Company Name:
Metro Community Provider Network
MCPN provides excellent health-related services focusing on the underserved. MCPN has one of the largest population bases of any community health center in Colorado. MCPN is dedicated to being a positive work place with employees that are committed to being focused and disciplined team members. MCPN is committed to taking care of our patients and our employees to ensure the best quality of life. MCPN offers excellent compensation, top benefits, tuition reimbursement, and Provider eligibility for loan repayment through both the federal and state government. Most positions are Monday through Friday day shifts only.
Position Summary: In order to support and help create positive health outcomes for patients, the Clinical Care Coordinator provides assessment, intervention, coaching and support to MCPN patients to proactively manage their care.
Essential Duties/Responsibilities:
Coordinates the delivery of services to patients, including collaborating with clinical and other staff to address patients' needs in clinic/home/hospital settings as appropriate.
Assesses barriers to health and determines appropriate ways to address those barriers.
Evaluates patient's condition and develops care plans to improve overall health situation.
Offers the patient guidance and education related to their specific needs.
Connects patients to resources within MCPN and the community to address identified health concerns.
Participates in case review sessions.
Provides timely documentation and required reports for all care coordination activities.
Provides input into the service delivery systems for Accountable Care within MCPN, based on evidence-based models of care coordination (e.g., Eric Coleman, Camden, etc.). Service delivery systems include coordination of referral systems, and interfacing with internal clinical and non-clinical services and programs.
Provides input into care coordination protocols and procedures based on evidence-based models
Provides mentoring and assists with skill building for entry-level care coordinators as needed
Job Qualifications - Knowledge, skill and ability:
Ability to interact positively and build rapport with patients, coworkers and/or external contacts.
Ability to demonstrate the capability to effectively and sensitively respond to the needs and concerns of the full range of MCPN's diverse patient population.
Ability to handle sensitive information ethically and responsibly.
Ability to protect the confidentiality of patient, employee and business information.
Ability to discern information from others in a variety of formats and communicate information to others in a manner that helps them understand instruction.
Ability to work independently in a manner that ensures accuracy and efficiency.
Ability to demonstrate empathy with potential cultural and diversity dynamics.
Demonstrates advanced problem solving skills.
Ability to utilize advanced customer service skills, including the ability to diffuse upset patients.
Education or Formal Training:
B.S. or B.A. degree in Human Services or related field required
Direct related care coordination experience may be substituted on a year-for-year basis for the bachelor's degree.
MSW / LCSW preferred.
Previous experience working in social work, behavioral health or community health required.
Background in case management, health education, or community resources required.
Bilingual Spanish required
Important Disclaimers
o This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. It does not prescribe or restrict the tasks that may be assigned by management.
o The physical and mental requirements outlined in this job description describe the demands according to how the job is typically performed. This description however is not intended to prescribe or restrict the methods to which may be used to meet the essential functions of the position. Any applicant or employee may request reasonable accommodation in the way that the essential functions are performed by contacting Human Resources.

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