Center Assistant Manager

Company Name:
Koch Davis
Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.Evaluates the efficiency and productivity of team members in creating positive customer experiences If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction. Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the center ensuring a clean and professional environment.Establishes and manages a process for customer flow in the center to improve service experience ensuring customers needs are met quickly and quality products are delivered.Provides training and development of team members on assigned shifts by monitoring goals and providing feedback.Interviews job applicants, complies with all company hiring policies and assists center manager with the hiring of team members.Coaches, counsels and provides feedback to team members on their performance and to ensure adherance to company policies and standards.Maintains communication with the lead production coordinator and/or production team to ensure deadlines are met and quality checks are being performed.Oversees shipping related services and activities.Responsible for communication with the center manager and team members on daily/weekly/monthly goals, performance to plan,key performance metrics, customer issues and company initiatives.Assists center manager in review and transmission of payroll and daily close out of POS.Performs all other administrative duties as needed or requested including without limitation scheduling, payroll management, training compliance, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls.All other duties as needed or required.
At least one year of related experience, prior supervisory experience preferred. Capability to stand during entire shift, excluding meal and rest periods. Ability to move and lift 55 pounds.
High School diploma or equivalent education
The company provides shipping, printing, copying and binding services.

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