Optum ED Pulsecheck (Picis ED) Analyst

Title: Optum ED Pulsecheck (Picis ED) Analyst
Location: United States
Job Number: 15204437
CTG Health Solutions (CTGHS), a division of Computer Task Group, Inc., is a full-service provider of IT and business consulting services devoted exclusively to the healthcare industry. Our understanding and expertise in healthcare systems, processes, and operations is grounded in almost 30 years of providing healthcare IT systems and services to over 600 hospitals, physician groups and healthcare insurance organizations.
This is an open position that will require working remotely in a home office environment. CTG is posting and recruiting for this position in many cities throughout the United States. CTG will consider candidates who meet the qualifications for this position regardless of where they live.
CTG Health Solutions pioneered the pairing of our Transitional Application Management (TAM) with implementation services to enable healthcare providers to transfer internal resources to new implementations while improving the service levels of their legacy systems. Through our experience in serving over 60 application management (AM) clients since 1984, CTG has developed and honed a proprietary methodology for AM, related systems, and operations management. We use extremely experienced consultants, ISO 9001-certified methodologies, and an independent Quality Management Office to monitor adherence to these methodologies and ensure client satisfaction.
CTGHS is looking for outstanding individuals with significant experience to fill the following specifications:
The Emergency Center Support Analyst will provide all application support for Optum ED Pulsecheck (Picis) and Optum Lynx. Some technical support for these products may also be required, including interface monitoring, log file review, error queue resolution. Primary responsibilities include:
? Resolve open help desk tickets through communication with department staff to identify the issues involved and determine the best possible solution available
? Troubleshoot back end problems using administrator tools, including interface log files, reports, etc.
? Coordinate system updates and server patching with users and technical team, following established Change Control policies and procedures
? Assist users with workflow and application usage questions.
? Participate in Emergency Department workgroups to provide guidance and creative solutions to both system and process improvements
? Participate in a 24/7 on call rotation.
? Build and support experience in ED Pulsecheck (Picis) version 5.4 or above is required. Candidate must be template certified.
? Knowledge of McKesson Horizon clinical applications is a plus, but not required.
Provide second level determination and resolution of assigned applications
? Advance the operational efficiency of the use of assigned applications
? Responsible for the education of customers as to the solution of software problems by answering questions, interpreting operation instructions, and providing references to the administration of end- user applications systems
? Respond promptly to Helpdesk notifications, customer complaints and concerns
? Maintain a customer-centric focus when performing his/her functions
? Monitors the in-use Help Desk application software, responds to calls received via home or cell phone.
? Uses effective problem solving skills by focusing on problems and ensuring that solution and/or deliverables conform to client specifications.
? Completes assigned functions as stated in the engagement proposals or other statements of work with minimal supervision.
? Assists with finalizing forms, procedures, and documentation needed for maintenance of application programs.
? Gathers, reviews, and summarizes information needed to determine solutions for client application software problems.
? Submits internal and external status reports on time and as required.
? Communicate effectively with peers, product programmers, customer support representatives, customers, and management, to ensure timely resolutions to reported problems.
? Determine when, where, and how to reroute problems to other technical areas.
? Inform CTG management on client problems and/or engagement quality when appropriate.
Required Skills/Experience Include:
Optum ED Pulsecheck (Picis) version 5.4 or above
Optum Lynx
Need experience with build of orders, med services, beds and tracking board for ED Pulsecheck.
Build experience for Lynx and/or knowledge of ED charge workflow is also required.
Must be template builder certified
Experience with multiple facilities utilizing the same database is desired.
CTG develops innovative IT solutions to address the business needs and challenges of companies in several higher-growth industries including healthcare, technology services, energy, and financial services. CTG provides managed services IT staffing for major technology companies and large corporations and is also a leading provider of IT and business consulting services to the healthcare market. Backed by nearly 50 years' experience and proprietary methodologies, CTG has a proven track record of delivering high-value, industry-specific solutions. Winner of Best Places to Work by Modern Healthcare 2013 & 2014; CTG operates in North America and Western Europe and had approximately 3,800 employees at December 31, 2014.
CTG employees represent CTG to our clients and we understand that their success drives our success. As a result, CTG works diligently to provide our employees programs and processes to support them in performing their jobs, honing their skills, and advancing in their careers.
CTG is a strong advocate of workforce diversity. EOE/AA. Minority/Female/Disability/Veteran.
Job: Healthcare Application Management & Support 0aa2d032e8fc450d8840449f06d98900

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