Auto Auction Account Administrator

Description

Job Scope




Establish and maintain computerized inventory records of vehicles for sale to include data entry and continuing update of vehicle identification, condition and sale processing status. Prepare related reports and coordinate activities with account representatives.



Key Responsibilities





  • Perform data entry of required information in the AS 400 system of vehicle identification number (VIN), and other descriptive information





  • Manage account relationships, maintaining effective communications and ensuring customer requirements are met





  • Maintain vehicle files





  • Verify title information





  • Log in titles when received





  • Create and file in folders





  • Work with title department to ensure that a negotiable title is obtained for each vehicle assigned to the account





  • Work with posting clerk to ensure completion of recon, transportation, and all other vehicle charges are applied to the appropriate vehicle in the AS400 system





  • Respond to customer inquiries relating to vehicles





  • Provide quality service and assist in resolving problems





  • Mail out sale packages the day after sale





  • Pull and update consignment inventory information of vehicles transmitted by customer





  • Investigate transmission errors





  • Verify vehicle eligibility for the sale and provide customer with inventory reconciliation report.





  • Communicate with Transportation department in order to arrange required transportation or obtain information including transportation condition reports, bills, etc.





  • Pull transmitted transportation charges as needed





  • Establish customer vehicle files in the computer system





  • Update vehicle files on a continuous basis with standardized abbreviations to assure that vehicle location, condition, special announcements, and other activities relative to the vehicle are properly recorded





  • Seek floor price information from account representative and enter it into computer system





  • Review, enter, and update vehicle condition report information in the computer system





  • Pull and print electronic condition reports. Provide customer with copies as necessary. In coordination with account representative, account operations coordinator, and account specific procedures





  • Prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.





  • Follow up on vehicle preparation for the sale by reconciling incoming bills against ordered work/repairs for each Institutional customer vehicle





  • Contact customer coordinators, service vendors and/or account representative when the information is missing or problems occur





  • Communicate with accounting department in order to balance the sale and perform post- sale invoicing for accounts receivable as needed





  • Maintain and update physical vehicle inventory files that document all activities relative to each customer vehicle, assuring accurate sale processing/closing records





Qualifications


Education & Specialized Knowledge





  • High School Diploma or equivalent required





  • Effective communication and organization skills required





  • Effective communication and organization skills required





  • Commitment to providing excellent customer service essential





  • Experience 1 - 3 years of clerical or administrative experience in the automotive industry preferred





  • Data entry experience required





  • General title experience or knowledge a plus







Cox Automotive is a leader in vehicle remarketing services, digital marketing and software solutions for automotive dealers, manufacturers and consumers. Cox Automotive includes AutoTrader.com, Kelley Blue Book, Manheim and a host of other global businesses and brands. Headquartered in Atlanta, Cox Automotive employs nearly 24,000 employees in over 150 locations worldwide. We partner with more than 40,000 dealers and touch more than 67 percent of all car buyers in the U.S. with the most recognized brands in the industry. We unite more than 20 brands in this space, providing an end-to-end solution to transform the way the world buys, sells and owns cars.


Organization:Cox Automotive

Primary Location:US-CO-Aurora-17500 E 32nd Ave



Employee Status:Regular

Job Level:Individual Contributor

Shift:Day Job-Mon-Fri 8am-5pm

Travel:No

Schedule:Full-time


Unposting Date:Ongoing

Company Description:

Cox Enterprises is a leading communications, media and automotive services company. With revenues of more than $17 billion and approximately 55,000 employees, the company's major operating subsidiaries include Cox Communications (cable television distribution, high-speed Internet access, telephone, home security and automation, commercial telecommunications and advertising solutions); Cox Automotive (automotive-related auctions, financial services, media and software solutions); and Cox Media Group (television and radio stations, digital media, newspapers and advertising sales rep firms). The company's major national brands include Autotrader, Kelley Blue Book, Manheim, Savings.com and Valpak.  


At Cox Enterprises we innovate and evolve in alignment to a set of values that remain constant. Year to year. Person to person.


Our Core Values:





  • Our employees are our most important resource.



  • We are committed to having a diverse workforce.



  • Our customers are our lifeblood.



  • We embrace new technologies.



  • We invest in new business opportunities.



  • We believe its good business to be good citizens.



  • We are committed to helping shape a better world




At Cox we believe that bold action and staying true to our values has enabled us to create a thriving business. We believe in pushing the boundaries of what’s possible.













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