Customer Care Assistant

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.
May perform one or more of the following duties: Works in a call center environment and answers questions on medical issues.
As a Customer Care Assistant working in a call center environment, you will be working to support customers with their accounts.
Your responsibilities will include, but are not limited to the following:
Ability to navigate through multiple computer applications with speed and accuracy.
Ability to work with customers to resolve inquiries.
Provide troubleshooting assistance to customers
Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.
Maintain a high level of world class customer service/professionalism to a wide range of customers.
Recommend products that best suit the customer.
Ability to read and interpret documents.
Benefits, Benefits and More Benefits!
Full Time Employment
Medical, Dental, Vision, & 401k plans
Educational assistance
Paid Time Off
Fun working environment!
Company discounts! Local restaurants, gyms, cell phone service discounts, auto, travel, international theme parks and many more!
Qualifications
Successful candidate for this position will have:
Six months experience in providing customer service either via phone or in person
Ability to type (WPM vary based on Client Requirements)
Maintain a positive environment, working with co-workers and customers within a diverse culture.
Excellent telephone manner and listening skills.
The ability to relate to customers in a professional and courteous manner.
The ability to work in a team environment.
The ability to work under pressure.
The ability to sit for long periods of time.
Excellent attention to detail and multi-tasking ability.
Self-motivation to work under his/her own initiative.
Must pass drug test and state, federal and criminal background check
Must have High School diploma or general education degree (GED).
Must be at least 18 years of age or older
If this describes you, then apply online today!
Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by sending an e-mail toaccommodations@xerox.com.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Job: Customer Support & Administration
Organization: Unsigned New Business
Title: Customer Care Assistant
Location: Colorado-Aurora
Requisition ID: 16015794
Virtual/work from home? No


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