Mission Support Center Operator

Raytheon IIS/GIS provides Operations and Maintenance support for the Intelligence Community Job Description: Raytheon is currently seeking two Mission Support Center Operators to provide 24x7 Tier-1 direct support for detection, isolation, and resolution of ground segment problems and serves as first responder and ?one-stop shop? for all site issues, requiring a broad level of knowledge of high priority systems across a multi-location enterprise. Tier-1 level support duties include monitoring, recognition, evaluation, and correction of system and network problems. Support personnel will interface with the site Mission Directors, Mission Controllers, external sites and/or system operators as required for real-time detection, isolation, and resolution of problems, and serve as backup support to engineering crew. Other duties and responsibilities include: ? Documents problems in logging and discrepancy reporting tools ? Collects data describing the environment at the time of the failure ? Serves as a single point of contact for monitoring and troubleshooting capability ? Escalates problems to Tier-2 level as required, perform call-ins as necessary ? Coordinates with any required resources across the enterprise to resolve operational issues ? Works with other 24x7 engineering crews across multiple locations providing enterprise level maintenance support, with high customer visibility into all actions and response ? Provides necessary mentorship, guidance, and training of entry level engineering crew Required Skills: ? BS Degree in a related technical discipline and minimum 2 years related experience troubleshooting operational systems supported by this program OR possess the equivalent of 10+ years direct experience in lieu of a degree ? Must have a current DODI 8570.01-M IAT Level I (minimum) Certification or must obtain the certification within the first 60 days of employment. ? Must have a broad knowledge of high priority systems across a multi-location enterprise ? Requires good communication skills in order for the effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and response Qualified applicants will be subject to a security investigation and must meet minimum qualifications for access to classified information. U.S. Citizenship and an active TS/SCI security clearance with CI Polygraph are required. Desired Skills: ? System administration experience to include UNIX, Linux, and Windows platforms ? Knowledge and understanding of Enterprise Management Systems like HP Operations Manager is a plus. 86281 3f372282ce4d481498d75f7dfdd92520

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