Assistant Community Manager - Bella Terra

Job Description - Assistant Community Manager
Job Summary: Provide direct assistance to the Community Manager in general administration of the Community and perform all related clerical functions. In the absence of the Community Manager, the Assistant Manager assumes the responsibilities of the Community Manager.
Reports to: Community Manager
Important Relationships: Maintain positive productive relationships with the community, industry professionals, suppliers, vendors, outside contractors servicing the community, site employees, members of the compliance and accounting departments, and with all residents, ensuring consistent application of Community Policies.
Key Duties and Responsibilities:
Uphold the Steadfast Core Values and Mission Statement.
Maintain a professional image and attitude at all times; observing the policies and procedures of Steadfast Companies when conducting business with residents and all related parties.
Assist the Community Manager in all functions necessary to effectively operate the community.
Maintain professional communication with residents, applicants, and other representatives.
Prepare and maintain complete resident and general office files; keeping proper documentation at all times.
Assist with compliance procedures as directed by Community Manager and Steadfast corporate office.
Type business letters and memos using proper grammar and spelling.
Assist Community Manager with weekly and monthly reports and analysis.
Be aware of all relevant laws and agency regulations, including but not limited to fair housing, sexual harassment, disability accommodations, and landlord-tenant relationships as they apply to the policies and procedures of the company and the community.
Assist with special projects and administrative tasks as directed by management staff.
Assist Community Manager with leasing, marketing, and advertising preparation.
Assist applicants by giving property tours, answering telephone calls, preparing application paperwork, and communicating leases and community policies.
Maintain records of rental levels of comparable properties by preparing regular market surveys and keeping open lines of communication with staff at other communities.
Take maintenance service requests from residents and follow-up on service calls, keeping and filing all copies and related documents.
Process move-ins and move-outs following company policies and procedures and guidelines established by federal, state, and local agencies.
Assist with supervision of all vacant apartment turnover procedures.
Ensure outside vendors and contractors working at the community are in compliance with Steadfast Vendor Management System requirements.
Assist Community Manager to prepare and update inventory of all equipment and supplies.
Assist with annual unit inspections.
Collect rents and control delinquency. Serve legal documents and process and supervise all eviction proceedings.
Assist in the collection of all monies due to the Community (rents, damages, late fees,etc.) and the preparation of receipts.
Assist in the daily banking procedures. Make deposits daily (first 10 days of each month).
Process all invoices received at community in a timely manner and in accordance with company policies.
Assist Community Manager in preparation of monthly financial accounting reports and explanation of budget variances.
Other duties as assigned.
Assist with special projects and assignments as needed.
Position Requirements:
Consistently demonstrate excellence in the following:
Demonstrate ability to multi-task and meet various deadlines.
Exceptional scheduling and organizational skills.
Computer literate, specifically MS Word, Excel (advanced level preferred) and
Outlook for Windows.
Knowledge of Yardi Residential preferred.
Well-developed interpersonal and communication skills.
Strong decision-maker with ability to negotiate effectively.
Must have the ability to climb stairs and ladders if necessary.
Must have the ability to safely drive a golf cart.
Must maintain a valid Drivers License at all times.
Must maintain valid automobile insurance at all times.
Team player with a strong work ethic and ability to interact with a variety of people and personality types.
Ability to solve problems involving residents, personnel, finances, equipment failure, and emergency situations while remaining calm, rational, and professional.
Ability and willingness to substitute for any position when needed; from Community
Manager, to janitor, to receptionist.
Goal oriented.
Driven to further professional growth and education in the industry.
Physical & Mental Demands:
Must be physically and mentally able to perform all of the duties listed under Duties and Responsibilities, all of which are deemed "essential functions of the job." Employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. The position requires mobility within the office, including movement from floor to floor. Constantly operates a computer and other office productivity machinery such as a scanner and copy machine. Must be able to deal with the stress associated with a fast-paced, constantly changing work environment, including handling multiple tasks on a daily basis.
This job description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with the position; and will be reviewed by Management periodically as duties and responsibilities change with business necessity. Management reserves the right to modify, add or remove duties as deemed necessary.
Business Unit: Steadfast Management
Title: Assistant Community Manager - Bella Terra
Location: CO - Aurora- Bella Terra
City: Aurora
Metro Area: Denver/Boulder/Greeley
State: CO
Postal Code: 80013
Functional Area: On-Site
Requisition Number: 125385
First Open Date: 06/21/2016 f03db7939e734d5ba03953532ab31dfc

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