Record and verify information, process documents and provide customer service and auctioneer support during and after sales of vehicles up for auction. Position may function in either lower or upper block position as outlined in the following section.
? Verify invoices for accuracy, appropriate bid amount, correct buyer information, ect.
? Resolve sale price discrepancies or refer to supervisor where appropriate
? Offer post-sale inspection (PSI) service to buyer and coordinate initiation of PSI process
? Process "IF" sales
? Obtain required signatures and distribute documentation for sold vehicles
? Record lane and Simulcast bid amounts and enter customer related data in computer system
? Provide assistance to auctioneer with monitor operation, information verification and bid review
? Process bills of sale as required
? Notify supervisor of customer or system issues in support of efficient resolution and continuation of sale
? Observe all applicable safety and health procedures
? Perform other duties as assigned by supervisor
? Utilize the AS400 system to record lane and Simulcast bid amounts, enter customer data, process all sold units, and verify/enter lights
? Work with auctioneer to verify system information accurately represents vehicle
? Verify vehicle run order to ensure appropriate vehicle is being keyed and sold
? Operate monitor, work with auctioneer to review Simulcast bids
? Provide arbitration and other vehicle announcements to support auctioneer
? Pick up and distribute bills of sale to the front office, when needed
? Notify manager or supervisor of customer issues or concerns or systems issues to ensure speedy resolution and continuation of the sale
? Visibly demonstrate safety commitment by following all safety and health procedures
Change and Innovation
? Frequently considers what the best way to do things and looks for ways to streamline and/or improve work processes
? Draws from a variety of sources and experiences to identify alternative solutions
? Adapts in the face of ambiguity or uncertainty
? Embraces changes affecting one?s area
? Focuses on customer needs and preferences in delivering work product
? Delivers impactful, timely solutions that are meaningful to the customer
? Follows up with customers to ensure problems are solved
? Shares information and explains procedures in a way that is easy for others to understand
? Adapts personal style and approach to quickly establish rapport while maintaining professional demeanor in all customer situations
? Demonstrates ?we versus me? thinking modeling the behaviors related to such
? Actively participate in support of all safety
? Willingly provides assistance and support to others
? Activities aligned with safety excellence
? Works cooperatively with people from diverse backgrounds
? Perform other duties as assigned by manager or supervisor, which may include assisting support of all safety
? Addresses and resolves conflict directly and constructively
? Other areas of the office as necessary, i.e., processing sales transactions, distribution
? Builds a relationship network within and across departments
? Seller payments, copying titles or filing bills of sale
? Plans appropriately for daily work and projects
? Delivers consistently strong performance that co-workers can rely upon
? Ensures manager and others are advised of problems or obstacles in sufficient time for action to be taken
? Recognizes when to escalate a problem to the next level and when to handle it individually
? Negotiates/re-negotiates priorities and competing demands for one?s time
? Maintains a proper pace
? Provides clear and thorough information to others (e.g., verbal, written, email, presentations, meetings)
? Listens actively and carefully to others? opinions and ideas
? Shares viewpoints openly and directly with others
? Shares timely information with relevant parties
Develops Self and Others
? Seeks opportunities to acquire new knowledge and skills
? Shares own experience and expertise with others
? Accepts feedback openly, without becoming defensive
? Learns from experiences, including successes, setbacks, and/or resistance
Education & Specialized Knowledge
? High School Diploma or equivalent required
? Effective communication skills required
? Problem-solving and organizational skills
? Ability to remain focused and composed during fast-paced sale-day activities
? Regularly required to stand, walk, reach, talk and hear
? 6 months - 1 year of clerical, office, and/or customer service work experience preferred
? Including ten-key and computer data entry
Cox Enterprises is a leading communications, media and automotive services company. With revenues of more than $17 billion and approximately 55,000 employees, the company's major operating subsidiaries include Cox Communications (cable television distribution, high-speed Internet access, telephone, home security and automation, commercial telecommunications and advertising solutions); Cox Automotive (automotive-related auctions, financial services, media and software solutions); and Cox Media Group (television and radio stations, digital media, newspapers and advertising sales rep firms). The company's major national brands include Autotrader, Kelley Blue Book, Manheim, Savings.com and Valpak.
At Cox Enterprises we innovate and evolve in alignment to a set of values that remain constant. Year to year. Person to person.
Our Core Values:
- Our employees are our most important resource.
- We are committed to having a diverse workforce.
- Our customers are our lifeblood.
- We embrace new technologies.
- We invest in new business opportunities.
- We believe its good business to be good citizens.
- We are committed to helping shape a better world
At Cox we believe that bold action and staying true to our values has enabled us to create a thriving business. We believe in pushing the boundaries of what’s possible.