Inside Sales Coordinator

Job Description
Eaton s Lighting Division has an immediate opening for an Inside Sales Coordinator. This position will be located at our Aurora, CO facility.
Position Overview:

The primary function of this role is to provide Eaton s Lighting customers, agents, distributors, end users, potential customers, internal customers and Field Sales with information on product, delivery, pricing, claims/returns and quotes. This fast-paced role will manage customer orders, including order entry and order changes. The Inside Sales Coordinator will be responsible for expediting orders and shipments with operations as well as maintaining accurate customer information, validating price, commission, verifying order terms and conditions, quantity and date information. The position will emphasize our world class customer service to continue our competitive advantage which contributes to the growth of the business.

Essential Responsibilities:
Partners with customer contacts and field sales to provide exceptional service through phone and email communication. Acts as a liaison between the customer and operations.
Manages/enters new orders from customers through internal programs such as Flash, SAP order entry systems, with emphasis on error-free order management and same-day order entry. Enters changes and cancellations from customers, using established business rules.
Proactively communicates with internal and external customers about order verification, order status, pricing and shipment status. Communicates in a timely manner with planning and operations to verify lead times, confirm scheduled order completion dates and communicate special handling requests.
Maintains accurate and organized order files, order acknowledgments, internal notes and customer contact information in appropriate software systems.
Expedites orders to meet customer deadlines; processes emergency and/or expedited orders and shipments in a timely manner; provides customers and/or distributors with product information; and prepares price quotations.
Authorizes RMA (Returned Material Authorization) requests and issues RMA numbers. Investigates claims by conducting fact-based investigation and working with operations and Quality personnel.
Manages service and warranty orders.
Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving. Regularly participates in cross-functional teams to solve recurring customer issues.
Fosters an environment which promotes Eaton s goals and philosophy, encourages continuous improvement and builds customer relationships.
Performs additional duties as assigned.
Basic Qualifications (Including Educational Requirements)
Basic Qualifications:
Bachelor s degree from an accredited institution
Minimum of 1 year of experience in customer service, inside sales or pricing
No relocation benefit is being offered for this position. Only candidates that currently reside within 50 miles of Aurora, CO will be considered.
Must be legally authorized to work in the United States without sponsorship.

Position Criteria:
Strong interpersonal communication skills
Understanding of Sales and Marketing strategies
Strong customer focus and service oriented abilities
Computer proficiency and data entry skills, including proofreading, MS Word and Excel, SAP or CRM application
Team-oriented and collaborative mindset
Ability to think outside of the box
Phone skills and customer communication skills
Organization and time management skills
Drive for results
Conflict resolution, negotiation and problem solving abilities
Strong analytical skills and business acumen
Ability to multitask effectively
Preferred Qualifications:
Bachelor s degree in Engineering or Lighting Design from an accredited institution
Lighting and/or electrical industry experience
SAP experience
Eaton is a power management company with 2015 sales of $20.9 billion. Eaton provides energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton has approximately 97,000 employees and sells products to customers in more than 175 countries. For more information, visit At Eaton, we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently if you re determined, motivated and focused on improving the world around you then it s time to see where a career at Eaton can take you. For more information, visit Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
JOBTITLE: Inside Sales Coordinator
DIVISION: EPG LD Lighting Division

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