Call Center Sales Specialist - Denver

General Responsibilities:
ERK (Express Rent Kiosk Sales Specialist)
_Are you sales driven????_ _Do you like to challenge yourself to achieve new goals every day? Do you like to be appreciated for your ability to provide helpful, quality service and sales while enhancing the customer‚ s experience? Do you have the ability to handle difficult situations, with great tact and charm?_
The Express Rent Kiosk Sales Specialist is fast paced, sales driven, inbound call canter position . This service allows customers to go to a rental kiosk at a number of locations (on airport and off airport) across North America and get assistance with their car rental through a live video interaction with our Express Rents Sales Specialists. _You are now standing virtually in front of a customer that could be hundreds or thousands of miles away_ ‚ .just another innovative program HERTZ has implemented
_Full time position - must be flexible to work any shift including days, evenings, weekends and holidays!!!_
Responsibilities include creating a pleasant customer experience by greeting and engaging customers through a state of the art video link , completing rental transactions expeditiously, selling optional coverages, upgrades, and fuel options, as well as resolving complaints and ensuring overall satisfaction. The Express Rents Sales Specialist's commitment to achieving incremental sales and providing first-class service will further Hertz‚ growth and profitability.
+ Maximize margin by up-selling customers to higher-priced services and ancillary products to accomplish individual and team revenue-management goals.
+ Ensure a positive customer experience by effective management of the rental process to include qualifying the renter and completing contracts.
+ Support achievement of sales and margin goals by working closely with staff and Team Performance Leader(s) on assigned tasks and ad hoc duties or projects.
+ Protect company assets through adherence to company policies and procedures.
+ Communicate to Management all relevant customer feedback to facilitate on-going changes in our service and prices to drive continuous improvement within our Operations.
_Must be flexible to work any day of the week and any shift; 40hrs a week; possible overtime available_
Mandatory Requirements:
+ Applicants must have excellent customer service skills, excellent oral communication skills
+ Minimum 1 year sales and customer service experience
+ Proficient in navigation of computer application and possess typing proficiency
+ Ability to project a professional appearance
+ Ability to effectively engage in verbal interaction with customers from diverse backgrounds
+ Proficiency in working with diverse computer applications.
+ Ability to read and understand driving directions and maps
_All internal transfers from Agent to Specialist positions will be lateral, unless otherwise mentioned in the interview._
Preferred Requirements :
Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
EEO/AA: Females/Minorities/Disabled/Vets
Job ID _114254_
\# Positions _1_
Location _US_ _-_ _CO_ _-_ _Denver_
_US_ _-_ _CO_ _-_ _Aurora_
_US_
_US_ _-_ _CO_ _-_ _Brighton, CO 80601_
Category _Sales - Sales_


Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.