Tier I IS/IT Technical Support

Avitus Group, A Business Solutions Firm with 11 offices across the US, is seeking a Tier I Technical Support Specialist to join our Information Systems department in our Aurora, CO Corporate Office.
This entry level position will provide Tier 1 support to our Avitus Group staff. Day-to-day responsibilities would include working as part of a helpdesk team, answering questions and resolving software and hardware issues for employees either in person, via phone or through an enterprise ticketing system. The successful candidate must have strong customer service, troubleshooting and organizational skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Accept technical support calls and emails to the I.S. Department and track issues to resolution via an enterprise help desk system.
Responds to telephone support calls, email and internal requests. This requires support for Accounting, Payroll and HR software applications along with PC and Windows troubleshooting.
Typical duties may include setup of user accounts, resetting of user passwords, general questions regarding MS-Excel and Word, setup and basic troubleshooting of PC hardware, printers and phones, and configuration and shipping of client time clocks.
Documents, tracks and monitors problems to ensure timely resolution of client issues.
Provides hands-on or virtual training to help resolve user issues and develops troubleshooting guides and tips sheets as required.
Other duties as assigned.
EDUCATION and/or EXPERIENCE:
Associate degree (A.A.) in relevant technical field from two-year college or university; or 3-5 years related experience and/or training; or equivalent combination of education and experience.
OTHER REQUIREMENTS:
Strong computer skills including knowledge of the Windows operating system (PC and Server).
Proficient with Microsoft Office with emphasis on Excel and Word.
Strong written and verbal communication skills with focus on providing clear and concise instructions and documentation for areas of assigned responsibility.
Experience with Microsoft Enterprise applications (such Dynamics or CRM) or document imaging software a plus.
A+ certification or other Microsoft technical certifications preferred.
We are seeking a dynamic candidate who can provide excellent customer service and has an aptitude for troubleshooting and learning. Please submit your resume with a summarized cover letter describing your logical skill set and your professional goals.

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