Director, Solutions Design

Director, Solutions Design
Requisition #: USAME-12082
Position Type: Full Time - Regular
Work Countries: United States
Work Cities: Virtual US
Job Description:
Do you want to work with bright, talented individuals who take pride in their work and also know how to have fun?! You've come to the right place.
BCD Meetings & Events is one of the leading global providers of meetings, group incentive travel and creative services for some of the world's biggest brands. Our unique difference is that we bring together resources at a local level, centralize processes on a regional level and leverage our global presence to deliver the value and results our clients set out to achieve. We work collaboratively, creatively, and passionately - and look to hire experts who do the same.
We are headquartered in Chicago, with locations in 40+ countries across the Americas, Europe, Middle East, Africa and Asia Pacific - a combined global work force of more than 1,000 resources and annual sales volume of approximately $850 million. We are an independently managed operating company of BCD Holdings N.V. and a sister organization of BCD Travel, the world's third-largest travel management company. We are proud of that. We are also one of the best places to work because of our fundamental commitment to our employees. To find out more about our company, visit us at .
We are looking for a dynamic team player to design, consult and drive strategic solutions in support of our account management and business development of SMM customers. The Solutions Designer will be responsible for collaborating across internal departments and resources, both domestically and globally, to develop innovative and integrated strategies and solutions to support the growth of new sales, account expansion and retention of our Enterprise line of business. This key member of our team will utilize service delivery process to ensure we are setting up our delivery teams for sustainable success, while balancing client expectations. This person must be skilled in client facing relationship building, setting priorities, making quality decisions, and problem solving in a collaborative environment.
Account Retention & Growth:
+ Identify key areas for client organic growth: products, services, expansion opportunities, globalization, etc. within the current client base.
+ As relevant work across the BCD family of services (Travel, Advito & M&E) to determine opportunities to leverage services to the benefit of BCD M&E SMM customers and prospects
+ Act as key advocate for VOC (Voice of the Customer) feedback, helping to turn that data into actionable product or service enhancements to offer current or new M&E clients
+ As needed support the Q&A design and execution for annual, or more frequently, customer survey's centered around trends, innovations and potential gaps in their program results
+ Consult and provide perspective within sales & acct manager population, as needed to support targeted growth and expansion.
+ Identify competitive threats and offer swift solutions to preserve the integrity and retention of the client relationships
+ Proactively partner and consult with account management team to address pre-emptive bid &/or renewal opportunities with engagement from organizational SME's, as appropriate
+ Work to develop alternate client solutions based on client surveys/feedback, historical approach & industry trends
+ Support and direct efforts of marketing, sales, events and promotional activities that encourage/foster account growth, retention and new relationship building
+ Understand the market and business issues associated with key accounts so as to best counsel AMs on appropriate solutions and conditions
Team Support:
+ Serve as key strategist to BCD Meetings & Events Account Management and Business Development team for solutions design
+ Support sales and sales support, as a core team member, surrounding the solution assessment of bid deliverables
+ Lead, coordinate and finalize all resource modeling discussions (domestically and globally, if US owned bid) for client facing deliverables
+ Provide feedback, perspective and edits to client deliverables surrounding highlighted content and positioning
+ Represent Operations in the sales process and presentations to ensure efficiencies and focus across Operations Teams.
+ Creating and delivering presentation and incorporating to use "story telling" to create an emotional connection with the audience.
+ Knowledgeable on emerging trends
+ Collaborates with internal Meetings & Events stakeholders (operations, sourcing, sales, global, peers) to leverage client delivery success into proof points for sales and marketing related activities-gathering and cataloging best practices and positioning of "what have we done lately" content to be used by Sales, Sales Support and Marketing across a variety of mediums and campaigns
+ Key leader and facilitator of regional think tank sessions with key AM's/Leaders to ideate on new and/or innovative strategies, approaches, and/or products and services that can be both adopted with current clients and leveraged for new sales opportunities; continually up-level our approach to design and delivery.
+ Responsible for looking beyond BCD Meetings & Events for "what's next" bringing new ideas, partners that will position BCD Meetings & Events as a thought leader in the SMM space.
+ Participate in key industry events, speaking engagements as an overall brand ambassador.
Essential Qualifications:
+ Minimum 5 years of Business Development and/or Account Management experience, preferably in the events meetings & incentives, conferences industries
+ College Degree
+ Ability to project manage and deliver results
+ Excellent verbal & written communication
+ Demonstrated ability to build relationships
+ Sales acumen
+ Ability to work independently
+ Proficiency in Microsoft Office
Field of Interest Category: Groups
Percent of Travel: 1-25%
Relocation: No
Languages Required: 437cb382a2a54a88a380e3456c24983c

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