Service Coordinator


As a TechEdge Service Coordinator for Patterson Dental, you will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. ┬ This role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests. ┬ 


Major Duties

  • Actively triages calls and inquiries┬ from customers

  • Assigns and schedules service requests from clients or company personnel

  • Manages resources efficiently and effectively for all scheduled service

  • Monitors service orders assigned to technicians

  • Responsible for the life cycle of service order (creates, edits, completes and invoice service orders)

  • Reconciles various CRM reports on a┬ monthly basis

  • Works closely with the Branch Procurement Specialist(s) with resource and project planning

  • Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times

  • Performs other duties as assigned


Basic Qualifications

  • Associates degree or higher┬ preferred or 2-5 years equivalent industry experience

  • Expresses strong customer service┬ orientation or related dispatching experience through excellent written and verbal/phone communication skills

  • Has strong organizational and┬ multi-tasking skills, demonstrates sound judgment and excellent┬ decision-making abilities, and shows a great attention to detail

  • Ability to positively contribute to the Branch team environment by taking initiative to learn and improve upon skillsets

  • Possesses strong planning and┬ organizational skills, both written and verbal

  • Uses technology with efficiency,┬ including Microsoft 365 and SAP CRM platforms

Preferred Qualifications

  • 1-3 years dispatching and customer┬ service experience, with previous experience in the Dental Industry preferred

  • Previous working experience with project or resource coordination

  • Bookkeeping/accounting experience preferred


Not ready to apply? Connect with us for general consideration.

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