Team Lead Applications Services

Job Title: Team Lead Application Services
Change people's lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As the top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives.
About the role
In order to help Cochlear maintain existing applications and deliver new service offerings through the implementation of cross-functional, strategic projects we are recruiting for a Team Lead Application Services within our IT department located in our Americas head office based in Centennial, CO.
This role is focused mostly on technical management and managing small, high performance teams across the globe. In this permanent role you'll have the opportunity to make a significant contribution to Cochlear's successful history of innovation by applying your knowledge of IT application management. This position will also partner with the business to continually improve the business processes supported by these applications, analyze and make recommendations
Key Responsibilities
This role will contribute to the upkeep of the IT Service Catalogue, ensure adherence to OLAs/SLAs, and contribute to the incident and problem management process. It also carries responsibility to ensure global standards are followed for end user technology.
To be successful in this role you will need to manage a functional team and maintain the smooth operation of applications to deliver excellent IT services to end users globally. The team focuses on systems analysis and application administration activities across our existing and future applications and the relevant integrated systems
Key Requirements
To add value to Cochlear in this role you'll be able to demonstrate the following skills and experience in your application and at interview:
Bachelor's degree in Information Technology or related field, or equivalent education and experience
Proven experience with applications management and other integrated systems
5+ Years of experience in technical and functional analysis in supporting and implementing systems
Experience with global companies
Ability to work effectively in a team environment and collaborate with cross functional teams
Possess excellent communication skills and the ability to effectively present to both Senior Management and staff
Ideal Requirements
Extensive knowledge of Cochlear applications and related tools
Software/system support in the Medical Device industry
Experience in leading/managing Support or Functional teams
Exposure to Project Management Office methodology
Experience working in life sciences industries, preferably medical devices industry experience
ITIL certified strongly preferred
Working at Cochlear Americas:
Work with dedicated and passionate colleagues to help more people hear
Diverse culture
Highly collaborative team environment
Opportunities for growth and development
Competitive salary, benefits and bonus
State of the art facility with great work/life balance conveniences (daily on-site coffee barista, onsite gym, dry cleaning services and more)
Apply now by completing your application form online. Cochlear is an equal employment opportunity organization. Applicants must meet the job specific application criteria to be considered.
Cochlear Globally:
Cochlear pioneered and is the global leader in the research and development, manufacture and marketing of implantable hearing solutions. Cochlear's global headquarters is located in Sydney, Australia where we design and manufacture the leading cochlear implant devices in the world. A success story in the commercialization of R&D, Cochlear has a 60% share of the global market, employs more than 2,500 people worldwide, operates directly in over 20 countries and sells in over 100 countries. Over 250,000 people across more than 100 countries now experience hearing as a recipient of a Cochlear hearing solution. Cochlear can offer:
The Work - A high impact job supporting world leading technology
The Organization A global leader in active implantable medical device hearing technology
The Opportunity To make a difference to the quality of people's lives and grow your career
As a world-leader in innovative medical devices, Cochlear encourages continuous learning for employees. Visit for more information.
Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered.
Cochlear Americas is an Equal Opportunity, Affirmative Action Employer and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state or local law. In addition, Cochlear will provide reasonable accommodations for qualified individuals with disabilities. If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2349.

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