Contact Lens Technician

America's Best is a wholly owned subsidiary of National Vision, Inc that currently operates retail optical stores in 28 states and the District of Columbia. With over 370 locations across the country, and forty stores being added annually, America's Best consistently delivers millions of pairs of quality eyeglasses, contact lenses and eye exams to our customers at the low prices America deserves every day.
America's Best carries a wide selection of eyeglass frames, spectacle lenses and contact lenses. Eye exams are available on site and are performed by a professional optometrist. Our stores are equipped with state-of-the-art optometric equipment to ensure delivery of the best eye care available.
Join the fastest growing optical company in the country and make full use of your talents and capabilities with our challenging and rewarding career opportunities. We encourage our associates to provide ideas for improving the customer experience, work environment, productivity and overall success of the company. Come work for a company who understands that talented, motivated and enthusiastic associates are the key to ensuring NVI is successful for years to come.
NVI offers a competitive benefits package including Health/Dental Insurance, 401(k) Plan, Flexible Spending Account, Short Term & Long Term Disability, Additional Life Insurance, Paid Vacation/Personal Time, and much more.
Contact Lens Technician
A Contact Lens Technician is directly responsible for providing quality customer service in processing contact lens transactions including customer contact lens insertion and removal training. A successful candidate will be self-motivated, organized and detail-oriented with an ability to multitask while working in a fast-paced environment. This position requires a lot of teamwork and provides a great opportunity to join a growing and successful company.
The ideal candidates will posses:
Previous retail experience preferred but not required
Effective interpersonal skills
Excellent customer service skills
Ability to learn optical knowledge
Ability to stand for extended periods of time
Accurately transcribe words and numbers
Responsibilities:
Perform duties in such a manner as not to jeopardize the safety and health of themselves, fellow- associates, customers, the public, or the environment
Participate in regularly scheduled mandatory communication meetings to keep informed of changes in the Company and corporate policies
Meet and/or exceed pre-established NVI goals
Ensure all intra-web functions are done daily including cancelled job status, backorder list, and problem jobs
Correctly operate equipment necessary to adjust eyewear
Coordinate the delivery of eyewear products to customers according to NVI guidelines
Listen and respond immediately with an appropriate level of concern to all customer issues. Analyze, solve, and correct customer service issues
Check status and notify customers when orders delayed
Maintain state license in accordance with state law requirements
No Phone Calls, Please. NVI is an Affirmative Action Employer EEO/M/F/Disability/Vets
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