Toys R Us and Babies R Us Juvenile Specialist

At Toys"R"Us, Inc., we're on a mission to be the best toy and baby retail company in the world! And that means we are laser-focused on delivering joy to kids of all ages, while providing our customers outstanding value and service whenever, wherever and however they choose to shop with us.
But we can't do it alone. We need everyday "superheroes" to help us succeed.
Whether you're an enthusiastic toy collector, gaming guru, grandparent (or mom, dad, aunt, uncle, godparent) of some pretty awesome kids, student or someone looking for a fun place to work, then we're looking for you!
Join more than a team ? become part of the "R"Us family and help bring huge smiles to the faces of kids everywhere. To learn more about who we are and what we're all about, visit or check out our YouTube channel to hear straight from the source ? our valued Team Members themselves!
The Juvenile Specialist is responsible for consistently delivering superior experiences for "R"Us Customers through the use of suggestive selling techniques which results in the sale of merchandise to our Customers. The Juvenile Specialist helps promote and sell our service programs such as: Endless Earnings Reward program; Square Trade, the "R"Us Credit Card, Rewards "R"Us Loyalty program, and seminar/events available at the store.
The Juvenile Specialist is responsible for training and developing our Team Members on Customer Service, selling skills and product knowledge for the baby/juvenile departments. They serve as the subject matter expert and is responsible for ensuring that all business initiatives in their departments are implemented and executed per Company SOP, along with performing and completing the Routine Action Plan (RAP Sheet) for their position during the shifts.
As the baby product authority, Specialists who assist at Baby Registry must ensure that they ask questions and engage Customers to determine the appropriate products to recommend. The Specialist will ensure that Customers are registered for everything they will need so that they are confident and excited and happy with the selections they have made for the new addition to their family.
Availability Requirements
The Juvenile Specialist is a full time position and requires flexible availability including nights and weekends. This position reports directly to the Assistant Store Manager. They will spend the majority of their time (up to 90%) working on the sales floor, devoting approximately 2/3 of that time to selling activities during peak traffic hours.
Demonstrate the use of selling skills by becoming knowledgeable with our product and service offerings:
To ask open-ended discovery questions in order to determine the right product for a Customer based on their needs and/or lifestyle
Use product knowledge to assist the Customer with product choices and suggest add-on items to increase items per transaction and average sales
Promote and offer applicable services to the Customer such as Endless Earnings Reward program; Square Trade Plans, the "R"Us Credit Card, Rewards "R"Us Loyalty program.
To deliver supreme service using the STAR model with all of our Customers- Every Day, Every Time
Drive sales in the Baby departments by achieving set goals
Use "Save the Sale" concepts to ensure that we are utilizing all Omni channel options for Customers when items may be out of stock in store
Assist Customers at registry kiosk to ensure they have a clear understanding of how to read and understand the registry print-outs as well as locate items in the store
Display a positive attitude while assisting multiple Customers and providing excellent Customer service
Learn safety requirements for products and communicate them to Customers to assist in their decision making process
Resolve problems and Customer issues rapidly
Work together with peers and ensure all our Customers' needs are met and exceeded
Communicate out of stock and other Customer impacting issues to Supervisor immediately
Ensure that all displays are in working order for the Customers to demo and that the area is neat and shopable at all times by maintaining Standards of Excellence within department
Conduct product demonstrations to promote sales of items to our Customers
Utilize specific technology in department (store systems) to look up merchandise, etc.
Assist fellow team members with baby registry knowledge
Properly exercise the use of the communication tools as per the Telephone, Paging & Walkie-Talkie Etiquette SOP
Execute all elements of the respective Routine Action Plan
Assist in recovering the store prior to closing
Take initiative to further self-development to promote future growth with "R"Us
Previous experience in a sales driven retail environment a plus
Strong Customer service skills
Must possess a high degree of interpersonal skills with an outgoing, friendly, pleasant personality that represents the "R"Us brand
Excellent follow up skills
Utilize strong communication skills - verbal, non-verbal and display active listening to assist Customers in making their selections
Ability to lift and carry merchandise weighing up to 40 pounds and to climb/descend ladders
Multi-lingual speaking a plus, but not required
Please note that we recruit for this position on an on-going basis in order to build a talent pool of potential candidates. When a position becomes available, we will review applicants at that time. Due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted. Thank you for your interest in Toys"R"Us! Stay connected with us on Facebook, LinkedIn, Instagram, Twitter & YouTube @ToysRUsCareers.

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