Customer Retention Specialist (Sales) - Thornton

How would you like to work for a FORTUNE 250 and Fortune Most Admired company with an abundance of resources available for training, support, marketing, compensation, and advancement? Would you like to take 100% inbound calls, with absolutely no cold-calling?! Why should you start a career as a Customer Retention Specialist at DISH?Competitive hourly rate plus a monthly performance incentive plan! Our average Customer Retention Specialist earns 400/month from this incentive plan.Those new to retention love the experience of re-selling the value of our products and services, with dedicated time for continual development and advancement opportunities.FULL BENEFITS PACKAGE: Medical, Dental, 401K, Life Insurance, 15% employee stock discount, Tuition Reimbursement, PTO, FREE DISH PROGRAMMING (YES, that includes HBO, Showtime, and Cinemax!), and MORE!Job Duties and Responsibilities:You will be responsible for retaining customers by sharing your knowledge and enthusiasm about our pricing, service, and technology. Our Customer Retention Specialists typically talk with 35-50 existing customers per day, from all over the country. By building quick rapport and using your assertiveness and confidence, you'll educate current customers on why they should stay with DISH! You should feel comfortable overcoming objections, have a desire to constantly learn, and be willing to accept feedback. We need driven individuals who can adapt as we continue to grow and who are motivated to advance to handle new responsibilities.Skills - Experience and Requirements:Having these qualities would make you a great fit:High school diploma or general education degree (GED) preferred; or 3 months of related experience and/or training; or equivalent combination of education and experienceAssertive and results-oriented with a NEED TO SUCCEEDA desire to answer INBOUND existing customer retention callsMoney motivated; aiming to maximize our monthly PERFORMANCE INCENTIVE PLAN!Enjoy helping customers choose the best solution for their needsComfortable interacting with a diverse potential customer base
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