Customer service

Chanlisa May-Noeun


18912 E. Briargate Ln Apt 1-H


Parker Co, 80134


Home and mobile - 720-937-0292


Email: y3zmine79@gmail.com


 


 


 


 


 


 


 


Dear Recruiter,


 


 


 


         I am very interested in working for your department. My most recent experience was at Comcast as Coordinator 2, Technical Product Sales Support. Focusing on the issue at hand is my specialty and I’m a very flexible person. I thrive in a professional, fast paced, structured, and team-oriented environment.


 


       Customer loyalty is always impacted when you employ the right person to represent you when assisting your valued customers. Being an attentive listener assists in my ability to find positive resolutions to questions that may appear to be unanswerable. As new member, I would bring a focus on quality and effectiveness to your syllabus plan. Furthermore, I work well with others, and I am experienced in team work.


 


        It would be a pleasure to interview with you and I look forward to hearing from you soon. I can be reached at the number above or at my email address. Thank you for your consideration.


 


 


 


 


 


Sincerely


Chanlisa May-Noeun   @ >>----


 


 


 


 


 


 


 


 


 


 


 


 


 


 


Chanlisa May-Noeun


18912 E. Briargate Ln Apt 1-H


Parker Co, 80134


Home and mobile - 720-937-0292


Email: y3zmine79@gmail.com


 


 


EMPLOYMENT:


 


10-2012-current    Comcast       Centennial, Co    Coordinator 2, Technical Product Sales Support


· Ensure contracts meet all submission criteria and compliance requirements and approve     or reject contracts as appropriate.


· Review contract and validate services with customer to ensure accuracy.


· Proactively identify opportunities for improvement in processes and procedures and recommend solutions.


· Excellent organizational skills and attention to detail.


· Ability to work independently, and handle multiple priorities up to date.


· Ability to handle multiple tasks, meets deadlines, and work with minimal supervision.


· Knowledge of promotions, adjustments, account procedures and business rules.


· Ability to work flexible working hours in order to meet business needs.


· Responsible for orders that require an advanced technical knowledge.


· Supports multi-location customers with multiple services at each locations.


· Serve as primary interface with identified customer IT/technical personnel/vendor/VAR..


· Navigate through multiple systems to build, track, and monitor orders.


· Interface with various levels of sales, operations, engineering, and other functional groups to ensure order flows appropriately.


· Meet scorecard productivity/quality metrics.


· Ability to effectively communicate statuses and schedules to management and clients. 


· Ability to work well under pressure to resolve problems.


· Help internal and external customer with their requests.


 


10-2008 – 11-2012      Comcast       Greenwood Village, Co     CAE2, Help Desk, NCAR


· Use the internet for resources when to help the customer's with a problem.


· Computer skills: MS Office 2003 including Word, Outlook, XP, Vista and Excel.


· NT Workstation 4.0, Windows XP, and MAC OS X 10.x or better


· Excellent organizational skills and attention to detail.


· Ability to work independently, and handle multiple priorities up to date.


· Ability to handle multiple tasks, meets deadlines, and work with minimal supervision.


· Knowledge of promotions, adjustments, account procedures and business rules.


· Ability to work flexible working hours in order to meet business needs


· Ability to effectively communicate statuses and schedules to management and clients. 


· Ability to work well under pressure to resolve problems.


· Help internal and external customer with their requests.


· Provide customer service via telephone and/or online support


· Tests new products CHSI, CDV, Video


· Working in CSG/ACP / Comtrac billing systems and TTS Remedy application.


· Experience with Internet browsers; capability in desktop support


· Troubleshoots Area 1 of the Comcast Network, Digital Voice, e-mail, operating system, and connectivity issues.


· Troubleshooting customer computer applications; PC’s and/or data lines.


 


 


2004-7/2008        Money gram International        Lakewood, Co       Consumer Support Specialist


· Work with minimal supervision.


· Have strong problem solving and decision making skills needed to identify, research, and resolve problems


· Do data entry work with OFAC (office of foreign Assets), CSD in-box, Code 4 and PFC (private file creator) folders.


· Use the internet for resources when to help the customer's with a problem.


· Help fix and research on transactions that are paid out incorrectly.


· Take escalated and compliments calls from internal and external customers.


· Effectively processing escalations by clarifying the needs of the customer


· Ability to work independently, and handle multiple priorities up to date.


· Knowledge of promotions, adjustments, account procedures and business rules.


· Ability to work flexible working hours in order to meet business needs


· Help internal and external customer with their request.


· Respond to a variety of telephone inquiries from money transfer purchasers, payees, agents, financial institutions and utility companies.


· Excellent in track records to provide outstanding and unparalleled customer service.


 


2003-2004               Hamburger stand           Lakewood, Co     Store Manager


· Do daily deposit, schedules


· Outstanding communication and interpersonal skills


· Do the hiring and firing of employees.


· Maintain the property by keeping it up to date.


· Do data entry on incoming and out-going inventory for the week.


 


2001-2003         T-Mobile USA        Thornton, Co          Financial Services


· Well-rounded knowledge with excel, word, E-mail and internet.


· Knowledge of promotions, adjustments, account procedures and business rules.


· Must always deliver quality assurance to customers.


· Respond to inbound calls about services, equipment.


· Collect payments on current and past due accounts.


· Data entry must be very accurate and detailed.


· Great problem solver to satisfy customer needs.


· Self-motivated and take initiative on any work.


 


2000-2001    Verizon Wireless     Englewood, Co      Customer Service retention


· Ability to be self-sufficient as well as enjoy working in a team environment


· Update customer's account every time they call or daily.


· Knowledge of promotions, adjustments, account procedures and business rules.


· Help other representatives and customers program their phones.


· Give customers better options in using their service.


· Sell new products and services to better the customers.


· Responsible for taking calls from other internal departments:


· Help move customer from one market to another.


· Activate new lines of service and answer all billing inquiries.


· Return customers calls in a timely manner.


 


1998-2000    Award & Sign Connection     Englewood, Co    Administrative Assistant


· Assisted with ordering supplies for the sales and production department.


· Must be self-motivated and   take initiative to work done.


· Assisted with the overflow of orders into the production.


· Resolving invoice and account receivable issues


· Some data entry for accounting up-dates from vendors and suppliers.


· Dispatch calls to the right person.


 


1997-1998    Metro-One Telecommunications    Englewood, Co      Customer Service


· Work in a very high volume Inbound calls for different inquires.


· We are directory assistance for wireless companies.


· Assisted with giving correct directions and resources.


 


 


EDUCATION:


Current: Colorado Technical University     Greenwood Village, Co    Computer Science and IT


Current: Denver Community College         Denver, Co          Computer Science and IT


1998-2000   Parks College              Aurora, Co              Computer Networking & Administrating


1993-1997   Pacific Christian School            Long Beach, CA              High Diploma


1991-1993   West High School             Denver, Co                 Center of International Studies


2004 Colorado Restaurant Association          Denver, CO              Serve safe certificate


 


 

  • ID#: 100876
  • Location: Aurora, CO , 80014

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