Airport Security Officer
I am presently an Assistant Customer Service manager at Food Lion and a Specialist in the Army Reserve. I have 6 years of experience in office clerk administration. I am a quick learner and have great leadership skills. I have great customer service and preform all my duties with customs and courtesies in mind.ExperienceAssistant Customer Service Manager Food Lion, 1214 S Glenburnie Rd, New Bern, NC 28562(252) 633- 9370July, 2015- Current EmploymentI work as a Customer Service Assistant Manager, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.I achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change. My financial objectives is analyzing variances and correcting any finical discrepancies, initiating corrective actions.
92W, Army reserve Specialist, E-4 Joined in November- 2011- presentContract for 8 years, my duties are paperwork and organization at the Unite. My job description is water purification specialist. As a water purification specialist I supervise and perform installation, operation of water purification equipment, as well as water storage and distribution operations and activities.
Front Desk Clerk Hampton Inn, 200 Hotel Dr. New Bern, NC 28562(252) 637- 2111August 2013- July 2015I would be responsible for keeping the front desk tidy and presentable with all necessary material (pens, forms, paper etc.) I would greet guests and welcome them into the officeAnswer questions, address complaints and give suitable information. Answer all incoming calls and redirect them or keep and distribute messages; accept and sign the delivery of letters, packages etc. and distribute them either personally or through an interoffice dispatching system. I was also responsible of Checking, sorting and forward e-mails. Keep updated records and files and maintain financial sheets with office expenses and costs and take up other duties as assigned (travel arrangements, appointment schedules etc.)I also worked as Housekeeping to help the company. I would have many duties like hospitality and cleanliness needs in both the domestic and commercial arena. I would have to keep up the maintenance and upkeep of premises such as a hotel room and resident facility. My job would involve performing many duties such as cleaning, cooking and laundry to name a few.
Office Secretary Ahwatukee Dentistry, 15215 S 48th St, Phoenix, AZ 85044(480) 961- 3330July, 2008- October, 2011 As an office secretary I performed routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to patients. The following are responsibilities that I was required to do in my position.Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.Arrange conferences, meetings, and travel reservations for office personnel.Complete forms in accordance with company procedures.Compose, type, and distribute meeting notes, routine correspondence, and reports.Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.Locate and attach appropriate files to incoming correspondence requiring replies.Maintain scheduling and event calendars.Make copies of correspondence and other printed material.Education Higley High School4068 E Pecos Rd, Gilbert, AZ 85297(480) 279-7300Graduate of 2011, with a 3.0
Colorado Technical University4435 N Chestnut St, Colorado Springs, CO 80907(855) 230-0555 Attended classes from October 2009- 2010
CommunicationBilingual English / Spanish (Fluent)Experienced Microsoft Word, Excel, Power Point
References Tammy HillManager at Food Lion(252) 675-1334
Joseph CarreySargent in the Army and Teacher (570) 706- 6326
James Schmidt Sargent First Class in the Army (320) 292- 7304