Warehouse Order Selector

STEVEN PEARCY


19939 E Cornell Avenue, Aurora, CO 80013 | (H) 720-312-3082 | Steven.pearcy@yahoo.com


 


professional summary


Technical Support professional with over 14 year's experience. Able to problem solve quickly, accurately andefficiently. Strong research and customer service skills. A strong team player that strives for accuracy and isattentive to detail.


work history


Call Tester Oct 2014 - Dec 2015


Apex Systems Comcast Greenwood Village, CO


Performed Voice Over IP 911 test calls to implement new emergency services solution.Collaborated with external testers to migrate traffic to in house solution resulting in saving 3.7 million


operating expenses.


Completed project one month early.


Tested text to 911 to 500 plus Public Safety Answering Points.


Maintained work order information using Metasolv system.


Documented work orders on time and accurately.Prepared phone numbers and submitted address changes prior to testing.Contacted Public Safety Answering Points for discovery information and testing requirements andentered information in permanent database.Communicated operational issues and changes to supervisor on regular basis.Collaborated with teams/departments to ensure smooth work flow and efficient organization


operations.


 


Technical Support Analyst Jul 2011 - Oct 2014Travelport Centennial, CO


Provided expert technical assistance to airline, hotel and car rental suppliers.


Updated car, hotel and tour inventory, marketing data and information in the MVS database of Apollo,


Galileo and Worldspan systems.Obtained a 95 percent resolution rate on Ask It tickets within the team.Help ensure supplier accuracy and consistency in maintenance of data to promote travel agency sales


of supplier products displayed in Apollo, Galileo and Worldspan.Serve as liaison between airline, car and hotel suppliers and Travelport on database, networkcommunications and customer relations problems and system transaction issues.Perform changes in hotel representation for hotel properties in Apollo, Galileo and Worldspan.Provided outstanding customer service.


Tier One Support Specialist Mar 2008 - Jul 2011


Intrado Inc Longmont, CO


Triaged customer trouble calls from wireless phone providers or public safety personnel and performed


initial troubleshooting in a 24 x 7 environment.


Monitored Wireless 911 calls and Voice Over IP calls to look for messaging errors or SIP messaging


errors.


Assisted wireless phone providers with post deployment testing, troubleshooting and network


migrations.


 


Help Desk Technical Analyst Tier II Nov 2000 - Mar 2008Travelport CO


Assist travel agencies and suppliers utilizing the Galileo or Apollo reservation systems to make


appropriate changes.


Problem management including the identification and assessment as well as the initial triage andescalation of issues reported by global first level desks and suppliers.End-user application monitoring in a 24 x 7 environment for a variety of Apollo and Galileo productsincluding supplier links, access products and web services.


Incident management of production critical issues including coordination of network and applicationteams.


Provided network and email account support for internal staff using Active Directory.Lead agent on shift directing less senior agents and insuring accurate reports were delivered tomanagement.Identified and solved technical issues with a variety of diagnostic tools.


Demonstrated professionalism and courtesy with customers at all times.


 


Hardwood Floor Installer Jun 2000 - Nov 2000


Oakley Hardwood CO


Installed and maintained hardwood floors.Consistently assumed additional responsibilities and worked extended hours to meet project


deadlines.


 


Travel Consultant Jul 1994 - Nov 1999Thor Inc Louisville, CO


Reserved and planned travel arrangements for corporate clients on multiple reservation systems.Documented all work performed per company policy.


Travel Consultant Nov 1993 - Jul 1994


C U C CO


Reserved and planned travel arrangements for member clients.


 


Clerk / Assistant Manager Jan 1989 - Jan 1993


Hewitt United Super TX


Supervised a team of 7 employees.Responsible for final cash count and closing store at night.Responsible for ordering merchandise and keeping accurate inventory.Cashiered and stocked merchandise as needed.Refilled and rotated items on shelves to maintain well-stocked inventory.Directly oversaw the overnight store operations, including issuing staff assignments and creatingproduction lists.


skills


Customer-focused AdaptabilityQuick learner Attention to detailStrong communication skills IntegrityPrioritizing Managing changing priorities


Multitasking Strong work ethic


education


High School Diploma: 1983


Midway High School Hewitt, Tx


 


Associate of Science: geology / business


McLennan Community College Waco, TX


 

  • ID#: 113093
  • Location: Aurora, CO , 80013

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