Call Center Agent

22382 e Ontario dr
Aurora, CO 80011

To obtain a professional position within a growing company with room for advancement that will capitalize on my exceptional customer service and/or warehousing abilities.

9/2014 Present Monarch Pet Products Denver, CO
▪ Pick, pack and load pet products for out bound shipments.
▪ Stock warehouse shelves.
▪ Compost and recycling organization and deliveries to processing centers.

6/2013 9/2014 Sprint Englewood, CO
Customer Service
▪ Handled inbound calls regarding Sprint products and services.
▪ Facilitate resolution of the highest level of escalated or sensitive customer complaints regarding products or services received through numerous avenues.
▪ Excellent customer service, serving customers in a professional, helpful and thoughtful manner.

9/2012 4/2013 Revolution Foods Commerce City, CO
Delivery Driver
▪ Assemble, pack and deliver meals to school sites across the region.
▪ Excellent customer service, serving school customers in a professional, helpful and thoughtful manner.
▪ Proper placement and care of meals when distributed to school sites, including ensuring appropriate temperature levels for all food.
▪ On-time receiving, transferring, and organizing food supplies when delivered to kitchen facility.

8/2011 9/2012​ Fed-Ex Office Lone Tree, CO
▪ Pick-up and deliver packages between Service Centers and Customers.
▪ Demonstrate internal and external customer service.
▪ Follow dispatch instructions and communicate with dispatch as required, including but not limited to delays, arrivals and equipment problems.
▪ Maintain vehicle as necessary in order to meet all safety requirements.

10/2006 6/2008​ TIAA-Cref Denver, CO
Service Representative Pay-In Pension Products
▪ Responsible for processing annuity related transactions, including enrollments, pension contributions, adjustments, and refunds.
▪ Worked with Institutional Segments to ensure integration of Institutional Client Services in all relevant activities.
▪ Adhered to integrated strategic marketing plans to retain and grow the Institutional business as well as solidify and extend relationships with the benefits office.
▪ Maintained service levels and other contractual provisions so that external and internal service standards are consistently above industry benchmarks.
▪ Effectively complied with departmental procedures to optimize delivery of services to clients and make customer service based decisions related to customer transactions.


▪ University of Nevada Las Vegas​ LasVegas, NV
General and Psychology Studies
▪ Metropolitan State College of Denver Denver, CO
General and Psychology Studies
▪ Hinkley High School Aurora, CO Diploma

  • ID#: 114422
  • Location: Aurora, CO , 80016

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