Warehouse / Customer Service /

Emery J. Gonzalez

14231 E 1st Dr. Unit 108

Aurora, CO 80011

720.709.9880 Mobile

720.260.7162 Alternate Phone 




My objective is to be able to start as a team member of a great company who focuses on customer services. Also, to be able to continue adapting intent with knowledge and need guaranteeing repeat business and customer satisfaction. Where not only the business grows but I in turn grow along with the company. 


Employment History

FOH Manager           Heavenly Soul Café                Aurora, CO    Feb2016-Sept2016

-Open and close restaurant

-Greet customers

-Seat and wait customers

-Take orders, and serve

-Prep food

-Fill To-Go orders

-Cash out orders

-Cater private events and parties

-Clean dining area, kitchen and bathrooms


Warehouse Associate/Driver    Trinity Services   Centennial, CO    April 2015-Feb2016

-Fill commissary orders for local and surrounding areas

-Create and send out ‘Paks’

-Drop off and/or deliver commissary

-Process orders to be shipped out

-Process paperwork such as invoices and credits

-Pick up Will Call orders

-Inventory and stock the warehouse

-Make warehouse runs

-Utilize a pallet jack and fork lift


Customer Service Rep II        24­7Intouch                Aurora, CO    Sept 2014­Dec 2014  

-Answer phone calls pertaining to customer orders, accounts, and general inquiries 

-Make out bound calls to customers upon request

-Provide floor support:

            --Supervise 10+ agents at one time

--Assist agents with escalated phone calls

--Provide coaching, and QA assistance

--Complete daily paperwork for agent performances, call quality, and timing


 Flow Team/Logistics              Target                         Aurora, CO    Sept2013­Sept2014

-Unload boxes

-Sort and separate clothing by department

-Flex out clothing items

-Stock departments

-Utilize a pallet jack



Receptionist                             Family Dentist            Denver, CO   June2010­July2011

-Greet patients

-Answer phones

-Set appointments

-Do insurance claims and file records

-Take payments using cash or credit

-Send faxes, emails, mail and orders out

-Run errands, clean office and close


 Warehouse Associate             Expeditors                   Denver, CO    Aug2009-Nov2009

-Pick orders according to paperwork given

-Process orders for shipping and receiving

-Loading and unloading


-Pallet jack




08/2002-05/2006                     Montbello High School                              Denver, CO

General Studies                                                                                                                

High School Diploma


07/2012-08/2013                     Denver School of Massage Therapy       Aurora, CO

Professional Massage Therapy Program                                                                         

815.5 Hours of Bodywork training

CPR certified

First Aid certified

  • ID#: 115763
  • Location: Aurora, CO , 80011

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