Technical Writer

Kim Tole


PO Box 462345, Aurora, CO 80046-714.580.4580-kmetole@yahoo.com



Professional Summary   



Highly organized and dedicated professional with a positive attitude, strong sense of responsibility and self-motivation. Creative, flexible and efficient with precise organizational skills. Team player. Works independently. Meets project deadlines in fast paced, and diverse environments. Manages multiple tasks simultaneously. Excellent communication skills domestically and internationally


 


Specialties include: Writing, International Communication, Interviewing, Media (online, radio & television) State Government, Medical Healthcare, Behavioral Healthcare, Interpersonal and Relationship-Building skills, Leadership Qualities, and Conflict Resolution



Technical Skills



























MS Office



GoTo Meeting Webinar



Apple Platform



Snag -It



Google Platform



Lync (IM Program)



Adobe Acrobat



Word Press



SharePoint



Social Media Programs



Photoshop



HD Camera/Video




Work Experience



Technical Writer (Contract)


INFOEDGE, LLC (KAISER PERMANENTE), Englewood, Colorado          8/2015 - 11/2015



  • Managed and created and wrote system operation procedures and instructions for Denver Triage Customer Service Department in adherence with Kaiser Permanente standards

  • Communicated regularly with California SME team to assist and organize technical procedures and training

  • Authored, edited, rewrote procedures and verified with local SME's

  • Participated in brainstorming and problem-solving sessions with management and staff to prepare text and coordinate electronic layout

  • Analyzed and summarized complex instructions into simple direct documents   

  • Maintained and archived all documentation within SharePoint through all phases of editing


 


Technical Writer (Contract)


COLORADO BANKER'S LIFE, Greenwood Village, Colorado                 9/2014 - 03/2015



  • Analyzed system operations and edited content areas to reflect present department requirements

  • Created and formatted instruction user-manual procedures and processes for consistency and compliance

  • Interfaced with multiple levels of staff to ensure a consistent procedure document was developed and maintained through company wide departments

  • Coordinated progress meetings across four internal departments and teams

  • Captured and edited screenshots to provide well-defined images and obscure confidential information in accordance with the company and HIPAA privacy laws


 


Kim Tole


Technical Writer/Document Analyst (Contract)


CEI (ANTHEM), Denver, Colorado                                                       8/2013 - 12/2013



  • Created and wrote concise instructional manuals, participant guides, job aides and Quick Reference Guides

  • Communicated and worked with virtual teams across different time zones   

  • Collaborated with Instructional Designers and SMEs to ensure established style guides and templates reflected in each manual


 


Technical Writer/Editor (Contract)


CDHS - OFFICE OF BEHAVIORAL HEALTH, Denver, Colorado              8/2012 - 04/2013



  • Edited, standardized and revised seven volumes of CDHS - OBH rules into one volume per Colorado Governor John Hickenlooper mandate

  • Collaborated with the OBH SME's to ensure rules were current and relevant

  • Conducted SME reviews and edited material within time allocated

  • Coordinated, planned and conducted monthly review meetings with external stakeholders and internal SMEs for documentation approval

  • Communicated actively with Policy and Procedures Governance personnel to ensure rules abided with the current state laws

  • Working knowledge of Federal, State and local health care regulations (HIPAA) and Affordable Care Act


 


Writer/Producer (Contract)


TOLE CONSULTING, Aurora, Colorado                                                  09/2000 - Current



  • Coordinated and booked interviews featuring U.S. and U.K. artists for global radio program

  • Promoted American musical artists on Hope FM and 102.8FM (Bournemouth, England) and KLTT (Denver, CO)

  • Directed and programmed diverse music genres for domestic and international radio programs

  • Created and wrote artist's biographers and press kits

  • Interviewed actors, musicians and international artists for print and video

  • Executive Producer/Host: Community Partners Report on Women's Broadcast Network (WBN) - KLDC Denver 1220AM and 95.3FM

  • HD Camera operations for various sets


 



Education



Bachelor of Arts, Psychology, New Mexico State University, 1989


Teacher Certification, University of New Mexico, 1992                    


 


 

  • ID#: 119788
  • Location: Aurora, CO , 80046

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