Administrative Assistant/ IT tier 1 support

Delma Guerrero

T: 615 967 7383   E: 

Objective: To secure a long-term position with an organization that may benefit from my instinctive leadership and critical thinking skills and where my diligence and contributions may lead to professional growth.


Antioch High School 1999

Currently taking online classes: Business administration & Program Management courses.

Community Involvement

Member ATA, NCIHC, IMIA, NAJIT Nashville Immigrant and Refugee Task Force. BTG Trained, NCIHC. Medical Board of Certified Medical Interpreters – Present

Volunteer/member: Nashville Cathedral of incarnation 2007- Present

Technical  Skills

Spanish. Fluent in reading and writing the language.

Microsoft Office.  XP Proficient in Word/Excel/PowerPoint/Visio/Front Page/outlook/MS Project

Data Entry. Numerical and Word

Communication. Memo/Phone/Human

IT: Manage and Maintain Telephony System/ 3Com BX 100, Inter-Tel Axxess/Avaya PBX/Lotus Notes/PeopleSoft/Netx360/ Proprietary mainframe/ active Directory and exchange/ windows server 2000,2003


Realtracs Solutions- Technical Support Specialist                                       June 2011- Present

Ø  Respond to requests for technical support via phone, email and remote desktop support

Ø  Diagnose and resolve technical hardware and software issues.

Ø  Troubleshoot software issues utilizing Realtracs product knowledge and technical skills.

Ø  Diagnose and resolve technical issues surrounding Windows NT, Windows 2000 Professional,

Ø  MS Office, e-mail, Internet connections and hardware/peripherals.

Ø  Diagnose and resolve E-mail and mobile app settings.



Bank of New York Mellon

Desktop Support

Project Manager Coordinator

Administrative assistant                                               

Desktop Support:                                                                    December 2008 – February 2011

Responsible for helping staff with technical support of PDA's, PC's, tablets PCs, laptops, scanners, printers and other applications and related technologies. Help with configuration, installation and ongoing usability of desktop computers. Responsible for helping in the testing and maintenance of network and server equipment. Provide support in network operations and server, management and troubleshooting etc. Responsible for other duties as assigned. Responsible for helping with training, implementation and research of new technologies that help to meet the growing needs of the company.

Office Administrative

Ø  Schedule and coordinate meetings, interviews, appointments, Travel, events and other similar activities for supervisors and senior level executives.

Ø  Provide administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries.

Ø  Assist management in planning, developing and establishing objectives and policies of the organization.

Ø  Provided a full variety of organizational support to the organization's head.

Ø  Assisted in the creation of absenteeism tracking system for use by Human Resources and Senior Management to maintain accurate and up to date employee records

Ø  Prepared confidential reports for senior management for the bi-weekly conference calls with senior Management


Program Manager Coordinator

Project planning, strategic planning, systems analysis and troubleshooting, quality control, forecasting, scheduling and planning, and tracking of results. Excel at creating and implementing technical and operational plans and strategies. Competent liaison between management, clients, and personnel.

Ø  Managed project review and implement technology standards company-wide, Collaborate with senior management and sales teams on project development, pre-sales meetings with clients, and definition of enterprise architecture.

Ø  Spearhead design through deployment of new development projects, including Web site re-launch.  Lead development of requirements, data models, and all documentation throughout project lifecycles. Oversee development of support systems, encompassing management reporting, payment approval, and accounting interfaces.

Ø  Led yearlong project involving re-engineering of company systems from Microsoft outlook to IBM Lotus Notes. Project included backup and back-out procedures, validation of database integrity, and physical movement of server data.


Open Communications International Inc.                           May 2002- September 2008

Onsite coordinator/over the phone interpreter

Technical Support

Interpreter/Translator Experience:

Ø  Provide medical and social interpretation services for patients and health care professionals in hospitals clinics, DHS offices through TN, including interpreting clinic procedures health information medical treatment lab results and policies and procedures.

Ø  Provided onsite and over the phone interpreter for Middle TN Mental Health Institute.

Ø  Assist clients with completing require forms, eligibility forms and applications and other social services.

Ø  Provided medical translations

Ø  Promote professional interpreting standards adhering to the interpreting Code of Ethics

Ø  24/7 Over the phone interpreting with Home visits with Department of children services and YWCA of Nashville & Middle Tennessee

Ø  Assist with onsite scheduling throughout Middle Tennessee

Ø  Maintain onsite database requests up to date

Ø  Help maintain and coordinate on-site request to ensure proper coordination with all onsite interpreters

Ø  Generate weekly and monthly on-site invoicing.

Ø  Maintain day-today Onsite/Over the phone interpreting reports for Operations manager

Ø  Follow-up on on-site request throughout the day.

Ø  Help coordinate shadow interpreting with all new comers.

Ø  Served as back up onsite interpreter for after hours.


Technical Support

Install, modify, troubleshoot, repair, and maintain desktops and related hardware, operating systems, and software as needed.  This includes both the testing & applying of service packs, and patches as needed to maintain secure and reliable desktops and related assets in support of company operations.  Handle day-to-day operations to maintain call flow of the call center Responsible for troubleshooting, installation, configuration and monitoring of routers, switches, servers, firewalls, and various LAN/WAN equipment.

Ø  Establish network users, user environment, directories, and security for networks

Ø  Maintain consistent backups of all data.

Ø  Monitor all servers to prevent problems and update hardware and software when needed to ensure reliable operation at all times.

Ø  Perform troubleshooting to isolate and diagnose network problems.

Ø  Assist Computer technician(s) and/or System Control Specialist(s) with tasks as assigned.

Ø  Maintain and make changes to telephony system.

Ø  Generate Call Center Invoicing.

Ø  Supervise Call Center Manager and Team Leader.

  • ID#: 70009
  • Location: Aurora, CO , 80011

Don't Be Fooled

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  • To avoid scams, buy and sell with people you can meet locally, in person.
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  • If an offer sounds too good to be true, it is. Walk away!

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