Legal/Case Management/Administration Assistant/Reception

Erica E. Mines

4290 S. Mobile Circle, Unit C                                                                                           (720) 366-3819

Aurora, CO 80013                                                                                       

  • Motivated, dedicated individual consistently enhances and maintains the highest levels of customer service and adheres to company policies and procedures.  Through 20+ years of customer service & management experience has established ability to ensure job responsibilities of all forms are executed with attention, timeliness, and focus.
  • Seeking challenging position with professional organization in which there is room for excellence, upward movement, and personal dedication to expansion of skills.


Work Experience

Case Manager                          Rocky Mountain Disability Law Group                    5/1/12-9/20/12


Chief responsibilities include thoroughly preparing Denver cases for initial review, hearings, and federal district court review of Social Security disability applicants; communicating with clients, medical facilities, and attorneys regarding evidence completion prior to hearings; assisting clients with questions and concerns regarding application process and statuses; submitting evidence to and communicating with the Social Security Administration on a daily basis to ensure all legal and prerequisite client documentation accounted for in order to ensure applicants are in best-possible position to receive benefits.


Administrative Assistant                                                                                                         9/21/12-present 


Responsible for presentation of front reception area; scheduling client appointments; answering client calls and ensuring attorney and/or case manager follow-up when unable to directly assist.  Utilized Microsoft Office (Word, Excel, Outlook, Lync) to create organizational spreadsheets for firm, track deadlines, and correspond in official capacities with clientele.  Ensured professionalism for clients by handling initial phone call reception, client intakes, and other forms of correspondence with personal responsibility, clear communication skills, and informative solutions for client concerns.  Promoted to case management due to personal interest in subject material and willingness to expand technical skills.



Asset Investigator/Collections             Scott Lowery Law Office                               1/2010-9/2011


Day-to-day responsibilities included locating clients to seek financial solutions for outstanding debts; utilized skip-tracing, telephonic, and other research to locate clients and establish payment plans.  Handled follow-up if payment plans were not kept; met monthly company goals for collections.  Utilized Lexis-Nexis and internet research for information on client whereabouts.



Denver School of Massage Therapy                                    3/2010-3/2011  Professional Massage Therapy Program


Completed 815.50 hours of class work and 115.5 hours of clinical training; ACCET accredited.  Graduated with focus on both deep tissue and integrated Swedish massage, with emphasis on sports and injury rehabilitation, reflexology, and chair massage.

  • Licenses and Certifications: Colorado Registered Massage Therapist;  First Aid Certified and Insured (National) in March 2011 



   Robert Bruce (Personal)                           Taylor Hart-Bowlan (Professional)                    Heather Paterson (Personal)

   (303)210-9112                                                          (405) 413-9804                                                             (303) 587-2961

  • ID#: 72039
  • Location: Aurora, CO , 80013

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