Scheduler/Registration/Front Office/Patient Care Account/Intake Coordinator

Norma Avila
5019 S. Espana Way,   Aurora, CO 80015  (303) 766-4269


Professional bilingual Patient Support Coordinator with excellent communication and problem solving abilities, relevant experience in the health care field with exposure on clerical, scheduling and patient registration.

Professional Experience

Humana Inc., Greenwood Village, CO                                                                                                      12/2012 – 06/2013

Post Discharge Specialist

  • Facilitated coordination of care, to ensure a smooth transition to the home setting, and prevent hospital readmission
  • Listened and determined call type, providing members with community related programs
  • Identified gaps, reassigned high risk members to clinical, non-clinical support and or department representative for further assistance

Fresenius Medical Care North America, Greenwood Village, CO                                                   10/2009 – 09/ 2012

Patient Intake Coordinator

  • Provided superior and consistent communication skills in phone, email and creation of original communication
  • Requested and accurately documented patient demographics, for initial admission process
  • Contacted and responded to physicians, discharge planners and clinic staff on request for treatment
  • Knowledge of basic health care insurance, to determine eligibility of treatment

KForce/CIGNA Healthcare, Greenwood Village, CO                                                                            08/2008 - 11/2008

Program Coordinator         

  • Responsible for the development of overall program progress and productivity reports, advised efficient use  of resources to meet customer requirements
  • Managed multiple projects, ability to meet constant deadlines, while adjusting compiling data identifying appropriate and relevant sources and presenting results and solutions
  • Created database for permanent records, readily accessible to program director and project managers

Kaiser Permanente, Denver, CO                                                                                                                 11/2005 - 08/2008

Executive Assistant/Project Coordinator

  • Managed and performed administrative functions based on anticipation and understanding of company policy and practices, business partners, ensuring a smooth operation
  • Coordinated complex travel schedules, accommodations and trip logistics
  • Determined the nature and purpose of visit, screened phone calls, reassigned to appropriate department for resolution

The Medical Center of Aurora, Aurora, CO                                                                                           09/2001 - 11/2005

Executive Assistant

  • Managed the COO’s complex calendar, preparation and distribution of documents, travel arrangements, correspondence, and other materials
  • Assessed urgency and priorities before accepting or delivering appointments and meetings with COO
  • Distributed company-wide announcements, booked conference rooms,  and coordinated catering


High School Diploma
Ysleta High School      El Paso, Texas                                                                                                                              06/1978

  • ID#: 72761
  • Location: Aurora, CO , 80015

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