Customer Service

Dear Hiring Professional,

If your department needs a capable, self-motivated professional in customer service, sales support, and administration, you may be interested in my qualifications:

  • Delivering, consistently outstanding service
  • Fostering strong customer relations to ensure satisfaction
    • Contributing to sales growth and business success
    • Training, guiding, and motivating others
    • Excellent performance record recognized by all supervisors

My record is one of increased and varied responsibilities. Accustomed to fast-paced environments in which deadlines are priority. I am extremely well organized, efficient, and capable of managing multiple assignments to ensure productivity in the work place.

In addition, my excellent communication and problem solving skills are demonstrated by my ability to easily develop strong relationships with customers, coworkers, management and others. A dedicated professional with a strong work ethic, I am always willing to go the extra mile to achieve business goals.

If my background correlates with your needs, I would welcome an interview to discuss the contributions I could make to your team.

Thank you for your consideration. I look forward to speaking with you soon.

 

Very truly yours,

 

Veronica Jaramillo

 

 



  • Excel
  • Power Point
  • Access
  • Outlook
  • Microsoft Word

 

 

        Experience

Professional Cleaning Service   Self Owned – self-employed                     07/2008-Present

Apria Healthcare                   Customer Service Specialist                            06/09 - 06/2010

 Responded to telephone, fax and EDI  inquiries and orders/ intakes from referral sources and home care patients.  Resolves patient/ customer complaints by identifying problems and coordination of appropriate action.  Assist patient needs and promote company products and services as requested.  Demonstrate professional etiquette and courtesy when interfacing with customers.  Coordinate delivery of oxygen for patients/discharge patients from hospitals/rehabs with medical equipment and oxygen if needed.

Qwest Communications        Customer Sales & Service Associate              06/2000 – 12/2006

Managed high volume of inbound customer calls.  Researched and resolved billing and service equipment issues.  Provided information on products and services:  and demonstrated our commitment to customer service by following up on calls and ensuring superior results.  Ability to quickly analyze customer concerns and needs while balancing company revenue concerns.   Met monthly quota and closed new business.   Consistently met and exceeded enterprise performance goals.  Communicated effectively with external company customers and vendors contacts.

Charles Schwab                                Customer Service Associate               01/1994 - 12/1996      

Extensive telephone interface with the ability to resolve client and shareholder inquiries concerning account and fund information.   Processed check requests as requested.   Also responsible for helping to educate our shareholders and guide them to informed decisions.  Complete follow-up work generated by call backs, follow-up on current status reports on commitments made to customers.  Review all new and updated reference materials.  Attend meetings and training sessions.  Respond to audit feedback.  May process simple claims as needed or requested.

Education:

West High School                               Diploma                                             SLC, UT

American Institute of Banking (ABI)                                                                        Denver, CO

Medical Terminology Course                                                              Denver, CO

  • ID#: 75634
  • Location: Aurora, CO , 80012

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