Customer Service/Member Service/Administrative

Alicia Vollmer


 

22959 E Smoky Hill Rd E202, Aurora, CO 80015


Home: 303-349-2992


A.Vollmer78@gmail.com    



Experience



  Kaiser Permanente, Aurora, CO    June 2009- Present


 

 

MSR




Take member service calls, provide benefit/product information for CO region, provide customer service to members, attention to detail in Member related issues and inquiries.

 

KANA, email team responsible for handling member email inquiries with attention to detail.

 

Work daily in Lotus Notes, managing my calendar

 

Answer TTY Line for Member Services

 

Billing, validating and explaining charges to members

 

Claims, claims status and validating claims for members and providers




Community Activities

: Mailbox Team, Diversity Council Member, Volunteer for Meals On Wheels, Junior Achievement Volunteer


 


APN Healthcare, Edmond, OK August 2007 - December 2007


Customer Service Rep




Answer phones, take customers orders, input orders, and provide customer service to customers.


Worked with Quick Books 2007




 


  Kaiser Permanente, Aurora, CO December 2006 -July 2007


  MSR2




Take member service calls, provide benefit information to members for CO region.




   Provide customer service to members


 



 


Claims Management Resources, Oklahoma City, OK June 2004 - August 2004


Claims Adjuster




Provide Customer Service, Collect on damage claims for Qwest

 

 

.




    The Hartford, Oklahoma City, OK January 2003 - June 2004


CAP Agent


Call Center Environment, Assist AARP Members with insurance needs, providing them with customer service and assisting with other needs regarding AARP Programs and Services. Basic call screening, making changes to policies.



Education


Arapahoe Community College, Littleton, CO


AAS Degree in Progress, Business Administration


 

 

Microsoft Office Classes, Power Point 2007, Microsoft Word 2007, Access 2007, Excel 2007


 

 

Studying Communications and Business



  Community College of Aurora, Aurora, CO


General Studies


 


  Putnam City North High School, Oklahoma City, OK


High School - General, May 1997


 



Skills


 

 

 

Knowledge of Microsoft Office 2007 (Excel, Word, Access, and Power Point)


Type 35-40 WPM

 

  Knowledge of Windows XP,95,97 and 98.



 

  • ID#: 80829
  • Location: Aurora, CO , 80015

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