Customer Service/Member Service/Administrative

Alicia Vollmer


22959 E Smoky Hill Rd E202, Aurora, CO 80015

Home: 303-349-2992    


  Kaiser Permanente, Aurora, CO    June 2009- Present




Take member service calls, provide benefit/product information for CO region, provide customer service to members, attention to detail in Member related issues and inquiries.


KANA, email team responsible for handling member email inquiries with attention to detail.


Work daily in Lotus Notes, managing my calendar


Answer TTY Line for Member Services


Billing, validating and explaining charges to members


Claims, claims status and validating claims for members and providers

Community Activities

: Mailbox Team, Diversity Council Member, Volunteer for Meals On Wheels, Junior Achievement Volunteer


APN Healthcare, Edmond, OK August 2007 - December 2007

Customer Service Rep

Answer phones, take customers orders, input orders, and provide customer service to customers.

Worked with Quick Books 2007


  Kaiser Permanente, Aurora, CO December 2006 -July 2007


Take member service calls, provide benefit information to members for CO region.

   Provide customer service to members



Claims Management Resources, Oklahoma City, OK June 2004 - August 2004

Claims Adjuster

Provide Customer Service, Collect on damage claims for Qwest




    The Hartford, Oklahoma City, OK January 2003 - June 2004

CAP Agent

Call Center Environment, Assist AARP Members with insurance needs, providing them with customer service and assisting with other needs regarding AARP Programs and Services. Basic call screening, making changes to policies.


Arapahoe Community College, Littleton, CO

AAS Degree in Progress, Business Administration



Microsoft Office Classes, Power Point 2007, Microsoft Word 2007, Access 2007, Excel 2007



Studying Communications and Business

  Community College of Aurora, Aurora, CO

General Studies


  Putnam City North High School, Oklahoma City, OK

High School - General, May 1997






Knowledge of Microsoft Office 2007 (Excel, Word, Access, and Power Point)

Type 35-40 WPM


  Knowledge of Windows XP,95,97 and 98.


  • ID#: 80829
  • Location: Aurora, CO , 80015

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