Administrative Assistant / Receptionist / Business Office

Kathryn Koenig

Administrative Professional

kathryn.koenig@ymail.com - (303) 548-9412

 I am an enthusiastic goal oriented administrative professional who is seeking to secure a position in an administrative/clerical role with a progressive, established company that offers growth potential.

 WORK EXPERIENCE                                                              

 Community Relations Coordinator and Concierge

Christian Living Communities – Clermont Park, Denver, CO - February 2013 to Present

  • Community Relations (Admissions) and Over-night Resident Services/Concierge and various administrative tasks.
  • Working with hospital discharge planners for discharge and admission. Walk-ins and telephone inquiries. Community prep for admissions and discharges.
  • Insurance verifications and completion of contracts with residents and families.
  • Liaison between nursing staff and families and residents. First responder for the independent retirement unit.
  • Data entry and scanning into the Point Click Care clinical software for electronic recording.
  • Performed basic to advanced computer applications. Word, Excel, Publisher and Outlook.

 Administrative Assistant and Front Office Manager

St. Andrew's Village - Aurora, CO - August 2006 to October 2012

  • Assistant to the Executive Director and the Department Directors. Manager of the Concierge team.
  • Assisted the Executive Director with a broad range of administrative duties i.e. contracts, vendors, correspondence, licensing, budget control and reporting, resident relations and resolutions. Expense reports and travel arrangements.
  • Managed three Reception Desks and 11 Receptionists as well as the development and            

       implementation of the customer service program. Payroll, budget, ordering, scheduling, training.

  • Annual re-licensing and filing for SNF and AL. Participation in state surveys and plan of actions. Member of the Quality Assurance Team.
  • Performed basic to advanced computer applications, Maintained various databases. Word, Excel, Publisher and Outlook.
  • Assisted in the creation of the campus policies, procedures and Resident contracts.
  • Responsible for calculation and notifications of residents and retail yearly rate increases via written correspondence. Maintained and developed contracts with various vendors for all departments.
  • Weekly, monthly and yearly reporting as well as budget preparation and budget control. Scripted and transcribed minutes from team meetings and Quality Assurance meetings.
  • Business Office Management, payables, receivables, collections and payroll.
  • Interim Admissions Representative, Health Information Manager and Business Office Manager and Interim Life Enrichment Manager. Assisted Marketing, Dietary and Life Enrichment with various events community events and Marketing events and community open houses.

 Accounts Receivable Assistant and Health Information Assistant

Life Care Center of Aurora - Aurora, CO - December 2003 to August 2006

  • Outpatient Coordinator: Responsible for creating and maintaining medical charts and account files. Insurance verifications and scheduling of patient appointments all the way through billing and collections. Working knowledge of DDE and Medicare Regulations, Med A and Med B.
  • Primary and supplemental billing, follow-up and collections.
  • Tracking of PO’s, TO’s, certifications, and recertification. Clinical chart organization and audits.
  • Performed basic to advanced computer applications, Maintained various databases. Word, Excel, Publisher and Outlook.

 EDUCATION

 Associates of Applied Science in Business Administration/ Minor in Accounting

  • Denver Business College - Denver, CO … June 1992 to December 1994 
  • ID#: 81833
  • Location: Aurora, CO , 80017

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