Customer service/ Front desk in hotel

CURRICULUM VITAE EDUCATION AND DIPLOMAS -​2002-2007 : University of Natural Sciences (HCMC) -​2002 : Got degree in high school OTHER DIPLOMAS - Got Level B of English in the year of 2002. (Intermediate level) - Sales Training certificates from UPS (Vietnam) Company. - Diploma of Information Technology. PROFESSIONAL EXPERIENCES -2006 - 2007: worked at New York Diner restaurant (1960’s style American restaurant), 8A Le Thanh Ton, D.1, HCMC, Vietnam as Supervisor. + Marketing Assistant: working on menus, e-marketing, advertising activities on city maps, banners. + Staff Supervisor ( 6 people). -2007-2009: worked at TIC, 4G-4H Le Loi, D.1, HCMC as Travel Advisor (Hotel Reservation Center in Vietnam), Sales & Marketing Assistant of advertising department for 2 years (http://ticvietnam.com/en/) + Travel Advisor: Hotel reservation, giving travel advices to foreign travelers about Vietnam. + Marketing plan, action plan. + Distribution advertising products plan. + Business development. + Sales plan. + Follow up with customer database. + Advertising sales. (on HCMC map, guidebook, golf guidebook, banner, billboard, brochure display) + Coordinate with Sales Dept., Accounting Dept. and graphic designer. -Apr. 2009-Dec. 2013: Business Development Manager of One World Tourism Co.,ltd., HCMC, Vietnam. (www.indochinas.com and www.vietnam-weddings.com) KEY RESPONSIBILITIES Industry Development - Drive a culture with operators of being ahead of the curve, proactive and forward thinking; - Build relationships with main operators in each sector; - Understand and develop key principles associated with business success within the sector and share with industry including case studies and domestic/international best practice examples; - Coach and mentor hero businesses to enhance their performance; - Work with appropriate businesses to become international ready; - Share research and relevant trend information with industry and encourage business appropriate learning to be taken from it; - Encourage business resilience planning ahead of times of low trading or crisis; - Manage industry focused web presence; - Encourage industry utilization of consistent regional overviews, content and images; Product Development - Identify new product development and investment opportunities within the region; - Coordinate product development programs and initiatives; - Work with existing hero businesses to understand their ability to diversify; - Prepare concepts related to new business opportunities within the sector and circulate where appropriate; Marketing - Feed exceptional industry related product concepts and new news to the marketing and publicity teams to ensure they are well versed in the regional product strengths; -Feb. 2014- Jun.2014: in the USA. +In Seattle, WA: I joined the Go West Summit, the West coast tourism conference for a week. +In Carbondale town, CO: I did volunteer at Palisade Bluegrass & Roots music festival (June 13rd-15th, 2014) as an Asian Cook for 40 people of the Bluegrass bands in Palisade, CO, USA. -Jul. 2014-Nov. 2014: working at Bravo fine catering company as a Sous- Chef in an American kitchen with Chef Jimmy Nadell CEC (wwwww.bravofinecatering.com) and Chef Gina Cucina. + in charge of all the prep-cooking. + Servant at the private parties (size: 20-50 people) + Coordinate with the entire kitchen staff, including the line cooks, prep- cooks and dishwashers to ensure that the team works together to get all the orders right and get them out promptly. - Nov. 2014- now: Move to Aurora city, Colorado for marriage and look for a job in hotels. SKILLS: - Good computer skills on Microsoft Office 2007. - Fluent American English and Vietnamese speaking/reading/writing. - Learning Spanish. (Beginner) - Cooking Asian & Western food like amuse bouche, plated appetizers, hors d’oeuvres, soups and salads, entrée meats, poultry, seafood, small plate stations and so on. -Creative, resourceful with an extensive network of contacts and with strong communication and interpersonal skills. - Written/Oral Communication, Interpersonal, Motivational, Delivery of Feedback, proactive personality. -Problem Solving, Decision Making, Ability to lead and motivate other, Negotiate and influence other, & Out of the box thinking. -Goal orientated, thorough & systematic thought processes. -Highly motivated with ability to handle a high workload in a fast-paced and challenging environment, exposures to different cultures, ways of life and perceptions, have broadened my mind to many different views, which contributed enormously in my personal and professional evolution. - Understand Photoshop. TRAVEL EXPERIENCE: - Cambodia, Thailand, China, the USA (WA, CO, MD, OR, ID, DC, IL states) and throughout Vietnam. Reference persons: Ms. Tuyet (HR at TIC): +84 932719679. Ms. Hong Yen (HR at One World Tourism); +84 937760087 Mr. Jimmy Nadell CEC (Owner of Bravo Fine Catering company):+970.618.6737 Mrs. Gina Cucina ( Owner of Gina D’Orazio Stryker catering company): + 310.614.9157/ 970.963.1410

  • ID#: 89182
  • Location: Aurora, CO , 80019

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