Customer service

Doreen Avery

1625 Newark Street, Aurora CO 80010

doreenavery05@yahoo.com

720-229-6431

 

Work Experience

Connextions Aurora, CO

Call Center –State Licensed Health Agent

June 2014 to March 2015

Customer Service:  managed all incoming calls.

Enrollment Services; Enrolled customers into health plans catered to their individual needs.

Emperion Marketing Aurora, CO

Call Center Customer Service

December 2013 to Present

·    Customer Service: Managed all incoming calls

·   Problem solved individual customer needs, multitasking and providing services based on their individual needs. Successfully coordinated care and services according to customer desires and needs.

·    Accomplished and exceeded daily and weekly sales goals on a consistent basis.

Convergys Aurora, CO

Call Center Customer Service

August 2013 to September 2013

 

·    Successfully completed several insurance law classes.

·    Proficient in customer service: managing all inbound customer calls.

·    Successfully problem solved multiple customers’ needs and in some cases provided alternative problem solving methods.

Camping World Littleton, CO

Call Center Customer Service

June 2013 to July 2013

 

·    Successfully managed all incoming customer support services.

·    Assisted customers in purchasing camping goods tailored to their needs and desires.

·    Talented in the up sale maneuver during purchasing calls from consumers.

 

Dish Network Littleton, CO

Call Center Customer Service

November 2010 to October 2012

 

·    Proficient in managing all incoming calls from customer support.

·    Problem solves issues pertaining to customer support and services. Professionally resolved complaints and unhappy customer services issues. Guided customers to correct department based on their need.

·    Able to multitask including processing incoming and outgoing payments.

·    Proficient in providing support for problem solving equipment/ technical difficulties via the telephone.

 

References

 

Avril Elekes                                Amber Roesch

720-338-0063                            720-236-7118

  • ID#: 89336
  • Location: Aurora, CO , 80010

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