15 year Management/Operations /Risk Management /Community Relations
Looking for a strong and family like business to become a part of and grow with that company for many years.
Authorized to work in the US for any employer
General Manager (GM)
January 2014 to December 2014
Manage an average staff of 24 employees. Write and distribute weekly schedule. Monitor labor to meet company guidelines. Monitor stock inventory levels and complete appropriate orders through various vendors. Set standard of customer service expectations through example. Make sure that restaurant and all employees met or exceeded state and federal guidelines for cleanliness. Develop marketing campaigns to reach out to the surrounding areas. Responsible for meeting monthly goals in various areas assigned by owner. Train and lead employees in daily operations, customer service and sales techniques. Assist in bi-weekly payroll and daily deposits. Handle large amounts of cash at various times.
20% sales increase every month while as manager. Recognized as leader of franchise in customer service and overall customer experience.
Customer service, multitasking, cash handling, leadership and training, recruitment.
May 2013 to August 2014
Design and publish marketing material. Handle outbound calls to potential clients. Schedule health fairs and demonstrations throughout the city. Using various sales techniques, assist clients in purchase of available healthcare packages. Working directly with owner, develop marketing plan to process company toward future vision. Utilize various Microsoft programs and computer knowledge in both sales and marketing aspects of job.
Initial visits increase of 10%. Retention increased by 30%. Recognized on numerous occasions for outstanding customer service as well as exceeding expectations of both clients and supervisors.
Various sales and marketing techniques. Customer service, multitasking, out bound sales calls, Microsoft office programs.
Director of Sales and Operations
February 2011 to May 2013
Assist owner in developing company vision. Oversee and manage both sales and marketing team as well as general contract/labor division. Provide training in various sales techniques. Create and publish marketing literature. Provide leadership in maintaining the highest possible level of customer service. Assist sales team in setting proper sales goals. Maintain open communication with both customers and general contractors to ensure all standards and expectations are being met.
Substantial company growth during this time. Took lead in development and implementation of new division (landscaping) leading to company growth. Increase in overall customer satisfaction.
Sales and marketing, leadership, multitasking, customer service, interpersonal communications, training, recruiting, various Microsoft and Android applications.
October 2009 to December 2011
Certificates include; Emergency Medical Technician,
Fire Fighter I & II, Ice Rescue, S130/190 Wildland Firefighting,
S134-LCES, L180 Human Factors on the Fireline,
Wildland Sawyer, High Angle Rescue, IC Certified Level II,
IV certified (AMR).
Fire Science, EMS
2002 to 2003
Bachelor of Arts in Speech Communication in Major: Journalism Mass Communications Emphasis in Public Relations and Advertising Minor: Psychology/Sociology
1998 to 2002