Alicia L. Vann
1062 S. Zeno Way Apt. 62-301
Aurora, Co. 80017
OBJECTIVE: I am desirous of meaningful and gainful employment to support myself and my son and have experience and skills in diverse areas of customer service.
Currently, I’m self-employed working as a Housekeeper /care giver
I was responsible for changing her
Running the dishwasher, putting the clean dishes away
Changing her bedding
Laundry, folding and putting it away
Heating meals, tea and broth
TECHNICAL CUSTOMER SERVICE
Denver Rescue Mission Denver, Co 03/11-09/11
I was responsible for calling donors and asking for their continued support. I tracked all my calls made during my shift, making more than 300 calls in a shift. I was also responsible for sending out prayer cards.
Community College of Aurora 06/09-09/10
I worked as an IT Lab Tech at the Community College of Aurora assisting students in the lab with their passwords. I was of assistants to students needing help with their Microsoft assignments.
I also worked with ESL students to teach them the college’s D2L learning system. D2L is a portal that all students at the college use, the training included; checking their grades, turning in online assignments, emailing and how to create a new discussion as well as post comments to class discussion.
TAC World Wide, Colorado Springs 11/07-01/08
I provided customer care for Sprint and Nextel networks, generally assisting our customers with questions, performed some troubleshooting help with their phone problems and running credit checks on potential customers.
Convergys, Denver 06/04-01/06
I provided assistance to customers throughout the continental U. S., as well as initiated the investigation process to track international shipments.
SOCIAL CUSTOMER SERVICE
I have even worked as hostess and bussed tables at places like Caledonia’s Restaurant in Aurora, where I created a fun and enjoyable dining experience for customers, seating and serving food, bussing tables and delivering meals curbside.
I’ve worked as part of a property management and housecleaning team for Baron Properties in Denver, working in the office, cleaning, contacting residents to serve notices and doing inside and grounds maintenance.
Volunteer Phlebotomist, 9News Health Fair, Denver Co 04/02-04/06
I spent an enriching weekend working with the 9News Health Fair drawing blood and talking to Health Fair participants. While serving with the Health Fair, I developed a great compassion for others.
MA Extern, National Jewish, Denver 11/03-12/03
I completed 160 hours of valuable training as a medical assistant with National Jewish, welcoming and prepping patients to see the doctors, taking vital signs and performing both supervised and
Unsupervised blood draws, and charting patient information. I learned to be observant and meticulous in detail.
Per Diem Phlebotomist, Medical Center of Aurora Main Campus, Aurora 03/06-06/06
I worked as a Phlebotomist in the medical center while I was a student at Aurora Community College. I draw blood for many patients there at the hospital, I labeled patient tubes and enter patient information into the hospitals system.
Education and Training:
Community College of Denver, Denver, CO. 09/10-08/10
Community College of Aurora, Aurora, CO. 06/09-09/10
College America, Denver Co.09/08-10-08
Proficient in MS Word,
experience in 10 key
Call center experience
I’m available to work Tuesday, Wednesday and Friday, as I also have another job.