Mortgage Industry, Administrative, CSR, Management,
I have pasted my resume in the body of this description to give a better idea of the careers/positions I've held. I am looking to get into a strong organization with growth potential. I am available to start as soon as possible. If you need anything else please let me know. Thank you
Patricia “Patty” A Johnson
12059 E Archer PL.
Aurora, CO. 80012
Objective: To Utilize the experience I posses and bring a valuable assett to any Organization while given the opportunity to advance!
A to Z Home Health Care-Present- Assist with daily living needs to patients. Working with billing, supply ordering and upkeep, scheduling all appointments, budgets for finances, working with Children's Hospital Colorado with after care from procedures, bandage changes and the supplies, liason between patient and staff to insure all care is met by specialized services. Filling out all forms, paperwork for insurance(s), social security and all other high level documentation. Tracking services on excel spread sheets and documentation for care and all services. Any and all other duties as needed and assigned.
Pasco Certified Nursing Assistant-4/2012-2/2013 Medical duties to include: Medication administration, Personal Hygiene, Feeding, Trach/Ventilator care, changing trach attached to the throat (airway) and knowledge of device, experience in g-tube (feeding tube) cares, changing, feeding, positioning, assisting in all movements via bodily function as well as assisting in restroom needs, cleaning, laundry & CPR/Obstruction in Lung assistance, vitals, making and taking to Dr. Appointments, Billing reviews and dispute handling, Ordering Supplies, all other duties as assigned.
DirecTV -01/2009-6/2010 CSR Assist in troubleshooting satellite dishes, units to receive service to the television & cabling, set up service calls if needed, billing, assist in ordering pay per view as well as change in service downgrading/upgrading, cross sell in services, advise customers of any offers as well as equipment upgrades available & already available to them, general customer service, transferring to the appropriate department if out of realm of scope designated. Other duties as assigned.
ADT Security Services-01/2008-4/2009 Admin & Customer Retention/Sales Started off in Sales of Security, Fire Alarm, Card Readers, created customers with appropriate estimates for services requested as well as services seen as a professional to protect assets and increase profit/loss. Transferred into Customer Retention/ADMIN assisted in data entry of new systems from hard file, went through billing with customers needing assistance in disputes, processed payments, answered phone, filing, assisted in sales questions and customers services via computer system. Set up appointments for installation and disconnecting of service. General Customer Service, All other duties as assigned.
Creative Mortgage Lending Services-10/2006-3/2007 & Long Beach Mortgage-7/2002-10/2006 Account Executive Built/Maintained a book of business via existing, cold calling and door to door. Mortgage Brokers to utilize our services in programs, rates, guidelines set up by Federal laws, Freddie MAC/Fannie MAE for refinances, purchases, 2nd homes, investment properties and rentals. Was in charge of obtaining basic info as such as credit, FICO score, DTI, LTV, loan amount, income, length of employment, any adverse information on credit that I could work around via guidelines to get approval subprime as well. Gave Mortgage Broker a pre qualification based on the above information (pre underwriting experience used). Once Broker decided that I was the lender received all documents to send off for underwriting approval, assisted in insuring loan was approved as submitted or explaining situation, went over approval, assisted in clearing of loan conditions, liaison between UW, Processor, Title Company, Appraisers, Broker's Office, Real Estate Agent, anyone else involved on front scene. After conditions cleared assisted in getting to closing if any issues arose, assisted in any closing/post closing issues. From 7/2002-10/2004 Processor of loans for Long Beach as well as Aurora Loan Services LLC. Started as Data Entry Set up & All duties above were the same only I was the one who received the loan after approval, went over with Broker/Account Executive/UW. Liaison between the same set of customers, restructured the loan if needed, gathered and cleared conditions, once complete loan file was submitted to closing once date was set up. Assisted in closing issues and obtaining post closing conditions. Was top processor doing 70-105 loans a month. All other duties as assigned. Have experince in a wide varieties of the mortgage field and won awards for performance in processing as the Top Processor as well as the Success of Sales once promoted among contests to include gifts, prizes and a trip.
Prior Career History- in Banking for US Bank/Wells Fargo started off as Teller peak-1995 time, PT, FT, Teller Supervisor and Branch Manager 1/2000. Supervised anwywhere from 20-30 depending on turn over and how many personal bankers, assistants were allowed via FTE/Performance. Hired/Fired, Training,Scheduling,Audits of all aspects of business operations and vault/teller drawers, balanced general ledgers, cashiers checks, money orders, tranvleres checks, safety deposit boxes, de escalated unhappy employees/customers, backed up new accounts, customer service and all other duties as assigned.
Schooling-Timberling High School 1991 Diploma received
Specialty classes Institute of Financial Banking, Management classes as well as Sales/Marketing training classes
Certified Nurses Assistant License received and is still maintained
Charities-MDA-(Muscular Dystrophy Association) & Cancer Society & Harley Rides Toys for Tots. Childrens Hospital Toy Run
Interests- as well as Modeling which is now a part time career, helping others and advocating, public speaking.