Call Center Representative

Resume

 

Michael Arroyo

14197 E Kansas Pl 105, Aurora, CO 80012-4907

303-337-2352, marroyo66@centurylink.net or marroyo357@gmail.com

 

-  I am pursuing an interest in lucrative employment for mutual benefit as a call center representative

 

Employment                                                                                                                              

Arc Thrift Stores:  Cashier:  05/20/2015 to 04/01/16  Supervisor:  Barbara Casey.  303-231-9222  Have worked in the capacity of cashier.  Handle POS, customer service, stocking, merchandise handling, etc.

 

24-7 InTouch:  Call Center Representative (temp to hire):  11/14/13 to 12/28/13  rehired 3/13/14  to 8/21/14  Supervisor:  Addison Mosby.   (720) 399-2050 Was hired during the 2013 Holiday Season as a call center representative for the Wal Mart Campaign, full time.  Duties were as follows:

-                      Incoming customer care resolutions for orders, file updates and store issues.

-                      Investigating security concerns by customers.  Issuing resolution tickets.

 

K & G Fashion Superstore (a division of Men’s Wearhouse):  Originally a Loss Prevention Representative, continued as a Cashier/Stocker:  4/13/09 to 10/26/13

Supervisor:  Glenn Kavich.  (800) 351-7989  Have served with the company a total of 4 ½ years in the listed positions, along with temporary placement in shipping and receiving:

-                      Loss prevention:  Ensuring proper security and property procedures.

-                      Cashier/Stocker:  POS transactions, data entry, sales, stocking, maintenance.

 

Home Depot:  Bay Integrity Associate/Freight Associate:  11/13/12 to 09/26/13

Supervisor:  Josh Walker.  (303) 671-2307   Had been hired to control inventory counts, ensure correct pricing, along with overall shelf maintenance of the same:

-                      Bay Integrity Associate:  Accuracy of in and out of stock items.  Inventory control.  Pricing.

-                      Freight Associate:  Physical transfer of stock from receiving to sale floor.

 

OfficeTeam:  Relocation Associate (temporary):  05/15/09 to 08/02/09

Supervisors:  Johanna Zablocki (OfficeTeam), Steven Boyd (Telco Engineer; Pinnacol Assurance).  Hired for a temporary position, via OfficeTeam for Pinnacol Assurance.  The project was for Pinnacol Assurance.  Duties were as follows:

-                      Moving all office and desk equipment to renovated areas of the building.

-                      Ensuring that all moved items were operational upon placement of same.

 

ADT Security Services:  Data Entry/Call Center Associate:  08/21/04 to 10/14/07

Supervisor:  Guillermo Melendez.  (303) 306-5435 Data entry, call center representative, with clerical duties:

-                      Inbound/Outbound customer service.  Updating files, transferring calls, resolutions.

-                      EMS (emergency services) jurisdiction verifications, general clerical duties.

 

Education                                                                                                                            

Parks College (now Everest):  14280 E Jewell Ave, Aurora, CO 80012-5692; (303) 745-6244

Major:  Business Administration   Minor:  Accounting.   Courses:  Business Operations, Law and Ethics.  Geography, Social Studies,  Governments, Computer Operations, Basic Accounting.

Degree:  Associates for Business Administration

 

Interests                                                                                                                               

Writing (novelist/freelance), Geography, foreign language studies:  Portuguese (intermediate), Spanish, French, German, Russian (beginner), Roman Latin (beginner).  Social studies, historical reviews, literary arts.  Chess and many board games.  On and offline video games.  Model scale wargaming.  Audio/Video reviews.  Arts and crafts.  Many other items too long to list.

  • ID#: 96543
  • Location: Aurora, CO , 80012

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