Call Center Agent

Cedric A. Boyd
Englewood, CO 80112
720-526-9404
boydcedricarnell@gmail.com

PERSONAL SKILLS PROFILE
➢ Proficiency with all Microsoft Products
➢ Skilled and personable customer and sales support specialist
➢ Extensive experience in teamwork and interpersonal skills
➢ Excellent research skills and attention to detail

PROFESSIONAL EXPERIENCE

Call Center, Customer Service Support Agent
24-7 INTOUCH
12/2014-Current
Aurora, CO
➢ Responds to customer inquiry calls, quickly ascertaining the customers needs
➢ Identifies problems quickly: identifies issues, gives solutions or corrects issues in a timely and efficient manner.
➢ Exceeds and/or meets monthly compliance goals and quality measures

Sales, Customer Service Agent, Fundraiser
Xentel
09/2013-7/2014
Denver, CO
➢ Solicited donors who previously contributed to campaigns
➢ Cross solicited to obtain donations for other campaigns
➢ Consistently awarded bonuses for increasing donation revenue for multiple campaigns

Mover/Installer
CBT Logistics
01/2013-08/2013
Englewood, CO
➢ Moved/ relocated office furniture and set up cubicles as necessary.
➢ Accurately delivered products by case or pallet from the delivery truck.
➢ Ensured the security of the delivery/ moving truck.
➢ Provide superb customer service.

Co-Owner
We Care Floor Maintenance
04/2008 -09/2012
Virginia Beach, VA
➢ Generated new business
➢ Maintained accounts with corporations such as Dollar General/Bilo.
➢ Supervised up to but not limited to 3 employees.

Education
Denver Technical College-Co Springs, COľAssociates Degree in Business Management
References available upon request
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  • ID#: 99505
  • Location: Aurora, CO , 80010

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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